Front Office Manager

Front Office Manager

The Gantry London Curio Collection by Hilton

Lead the arrival. Set the standard.

Were looking for a Front Office Manager to lead the guest experience at The Gantry.

This is not a standard front office role. Its about owning the arrival setting the tone and leading a team that delivers a confident consistent guest experience in a fast-moving East London environment.

The Role

Youll take ownership of the guest experience from first impression through to departure ensuring the operation runs smoothly efficiently and with purpose.

Youll lead and develop the team drive standards and bring a level of control and consistency that reflects where the hotel is heading.

This includes:

• Leading reception and guest services day-to-day
• Driving a confident and consistent arrival experience
• Managing rotas staffing levels and payroll control
• Owning guest feedback and service recovery
• Building and developing a confident forward-thinking team
• Working closely with Rooms F&B and Commercial teams
• Supporting the wider direction of the hotel as it continues to evolve

About You

Youre already operating in a busy hotel environment and understand what good looks like.

You are:

• Comfortable leading from the front in a high-volume hotel
• Commercially aware you understand the impact of service on revenue
• Calm under pressure and decisive when it matters
• Strong with people able to build develop and challenge a team
• Focused on standards detail and consistency

Why The Gantry

The Gantry is a design-led hotel in Stratford part of Hiltons Curio Collection and Managed by the Cairns Group. With an expanding meetings and events offer and a strong F&B presence the hotel is evolving its position in the London market.

This is a hotel in transition reshaping its spaces building new revenue streams and raising standards across the operation.

For the right person this is an opportunity to step into a role with real impact shaping the guest experience at the front line of a business that is moving forward.

The Offer

• Competitive salary
• Bonus and incentives
• Hilton and Cairn Group benefits including 50% F&B Discounts Spa Retail and Cinema discounts
• Development opportunities within Cairn Group

Why Cairn Group

Cairn Group is one of the UKs leading hotel management companies working with globally recognised brands across a growing portfolio of hotels and hospitality businesses.

Joining Cairn means becoming part of a business that values individuality entrepreneurial thinking and career development while giving leaders the autonomy to make a real impact within their hotels.