Area Service Manager, Midwest Region

Werfen

Werfen is a growing family-owned innovative company founded in 1966 in Barcelona Spain. We are a worldwide leader in specialized diagnostics in the areas of Hemostasis Acute Care Diagnostics Transfusion Autoimmunity and Transplant. Through our Original Equipment Manufacturing (OEM) business line we research develop and manufacture customized assays and biomaterials. We operate directly in 30 countries and in more than 100 territories through distributors. Our Headquarters and Technology Centers are located in the US and Europe and our workforce is more than 7000 strong.

Our success comes from a specific focus in these rapidly evolving diagnostic areas our commitment to customers and our dedication to innovation and quality. Were passionate about providing healthcare professionals the most valuable and complete solutions to improve hospital efficiency and enhance patient care.

Position Summary:

Under the direction of the Director of Service directs and manages the activities of all field engineering representatives within a service area. Provides appropriate service support to customers and internal departments of Werfen.

Key Accountabilities:

• Develops plans programs budgets and operating procedures for assigned service area.
• Provides customers with prompt and effective installation maintenance and service support.
• Manages efficient scheduling and the allocation of human and capital resources.
• Selects hires develops and evaluates field service representatives within the area.
• Administers capital revenue and expense budgets incurred by subordinates.
• Establishes work standards and measurements.
• Monitors the technical reporting system.
• Performs other duties as position requires

Budget Managed (if applicable):

• TBD

Internal Networking/Key Relationships:

• TBD based on departmental needs

Skills & Capabilities:

• Leadership Oral and Written Communications Developing Direct Reports and Others Comfort Around Higher Management Long-Range Planning

Min Knowledge & Experience Required for the Position:

• Bachelors degree in engineering a related technical discipline or business.
• Eight years of customer service experience to include five years in a managerial capacity.

International Mobility: Required:

• No

Travel Requirements:

• 75% of time

The annual base salary range for this role is currently $120000 to $150000. Individual employee compensation will ultimately depend on factors including education relevant experience skillset knowledge and particular business needs.

This role is eligible for medical dental and vision insurance 401k plan retirement benefits with an employer match as well as paid vacation and sick sales roles are eligible for participation in a commission plan and our managementand select professional rolesare eligible for a performance-based bonus.

Werfen is an Equal Opportunity employer and is committed to a diverse workplace. Werfen strictly prohibits unlawful discrimination harassment or retaliation based upon an individuals race color religion gender sexual orientation gender identity/expression national origin/ancestry age mental/physical disability medical condition marital status veteran status or any other protected characteristic as defined by applicable state or federal law. If you have a disability and need an accommodation in relation to the online application process please contact for assistance.

We operate directly in over 30 countries and in more than 100 territories through distributors. Annual revenue is approximately $2 billion and more than 7000 employees around the world comprise our Werfen team.

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