Interim Service Desk Manager Job ID JP054067

ITProposal

Job Location:

Aartselaar - Belgium

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Interim Service Desk Manager
Location: Aartselaar Belgium (Hybrid)
Contract Type: Interim / Project-Based

We are seeking an experienced Interim Service Desk Manager with a strong background in IT support operations team leadership and organizational change management. This role combines operational involvement with strategic leadership to enhance service quality team culture and user experience.

Key Responsibilities

Lead and coach the Digital Service Desk team to improve collaboration accountability and customer-focused support
Drive cultural and operational improvements within the support environment
Oversee first- and second-line IT support services for end users and business partners
Support incident management troubleshooting user administration and hardware/software support
Monitor ticketing performance and reporting to ensure service quality and continuity
Contribute to IT support improvement projects and process optimisation
Ensure adherence to cybersecurity policies and escalation procedures

Requirements

Minimum 7 years of experience in a similar IT Support Management role
Strong leadership coaching and change management skills
Experience with Microsoft technologies Entra ID Active Directory Windows OS and end-user support
Strong communication and stakeholder management abilities
Dutch fluency required; English proficiency is an advantage

This role is ideal for a hands-on IT Support Manager who thrives in driving team transformation operational excellence and user satisfaction.

Job Title: Interim Service Desk Manager Location: Aartselaar Belgium (Hybrid) Contract Type: Interim / Project-Based We are seeking an experienced Interim Service Desk Manager with a strong background in IT support operations team leadership and organizational change management. This role combines o...