5G Support Engineer

• Lead troubleshooting and resolution of critical and complex 5G Core (5GC) incidents.
• Perform detailed Root Cause Analysis (RCA) and implement preventive actions.
• Act as the primary interface with OEMs/vendors for issue resolution escalation handling and patch validation.
• Operate monitor and troubleshoot 5GC network functions including AMF SMF UPF PCF and UDM.
• Manage and support cloud-native environments using Kubernetes and OpenStack platforms.
• Utilize tools such as Wireshark Tcpdump Symworld and Radcom for troubleshooting and protocol analysis.
• Support 24x7 operations in a rotational 3-shift model while meeting defined service SLOs.
• Handle incident response timelines: P1/P2 within 1 hour P3 within 24 hours and P4 within 3 days.
• Drive operational improvements and support automation initiatives for network operations efficiency.
• Provide knowledge transfer sessions On-the-Job Training (OJT) and technical mentoring to team members.
• Maintain and update knowledge base (KB) documents SOPs and operational procedures.
• Collaborate with cross-functional teams to ensure network stability performance and service availability.
• Possess 10 years of telecom domain experience with strong expertise in 5G Core architecture.
• Have 5 years of experience in NOC / Operations Support or 2 years in NOC management.
• Demonstrate hands-on experience with containerized platforms and Kubernetes environments.
• Exhibit strong troubleshooting analytical communication and vendor coordination skills.

Lead troubleshooting and resolution of critical and complex 5G Core (5GC) incidents perform detailed Root Cause Analysis (RCA) and ensure timely incident handling within defined SLOs in a 24x7 operational environment. Act as the primary interface with OEMs/vendors for issue resolution escalation management and patch validation. Operate monitor and troubleshoot cloud-native 5GC network functions including AMF SMF UPF PCF and UDM across Kubernetes and OpenStack platforms using tools such as Wireshark Tcpdump Symworld and Radcom for protocol analysis and service assurance.

Drive operational excellence through continuous improvement initiatives automation support and knowledge management activities. Provide On-the-Job Training (OJT) technical mentoring and maintain detailed KB/SOP documentation for operational teams. Candidate should possess 10 years of telecom experience with strong expertise in 5G Core architecture including 5 years in NOC/Operations Support or 2 years in NOC management along with hands-on experience in Kubernetes and containerized platforms strong troubleshooting skills fluent English communication and proven vendor coordination experience.