Transactions Analyst
Fort Worth, TX - USA
Department:
Job Summary
As a Transactions Analyst within JPMorganChase you will have a direct impact on our team and department ensuring smooth and efficient transaction processes. You will leverage your knowledge of transaction management to identify and resolve issues guided by established practices and procedures. Your role will involve providing management with data and analytics to assist with targeted coaching and mentoring of Specialists and enhancing customer experience. You will also be expected to think strategically fostering innovation and team building. Your proficiency in artificial intelligence and automation will be crucial in optimizing our transaction processes. Furthermore your ability to interpret and communicate data will help us make informed decisions that drive impact. Your role is essential in maintaining our commitment to providing top-notch service to our customers.
Job responsibilities
- Gather data and create reports daily weekly and monthly to contribute to business operations
- Research and provide recommendations on performance error investigations root cause and resolution
- Utilize artificial intelligence and automation technologies to optimize transaction processes and improve efficiency
- Contribute to team projects aimed at innovating transaction management processes and enhancing customer experience
- Assist in training and guiding team members on transaction processing and customer service best practices
- Collaborate with internal business partners across LOBs to leverage technological activities
- Baseline knowledge or equivalent expertise in transaction management with a focus on processing clearing servicing and settling transactions
- Familiarity with MIS and KPI reporting
Demonstrated ability to utilize artificial intelligence and automation technologies to optimize processes and improve efficiency
- Proven ability to contribute to team projects with a focus on innovation and strategic thinking
- Experience in training and guiding team members with a focus on transaction processing and customer service best practices
- High school diploma or GED required
Please note this role is not eligible for employer immigration sponsorship.
Required Experience:
IC
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more