Customer Success Team Lead
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Job Location:
Monthly Salary:
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Working at Infobip means being part of something truly global. With 75 offices across six continents were not just building technology were shaping how more than 80% of the world connects and communicates.
As employees we take pride in contributing to the worlds largest and only full-stack cloud communication platform. But its not just what we do its how we do it: with curiosity passion and a whole lot of collaboration.
We operate with an AI-first mindset embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.
If youre looking for meaningful work and challenges that grow you in a culture where people show up with purpose this is your opportunity.
Lets build whats next together.
Defines professional standards and work methodology within the chapter competence and participate in the solving complex problems or organizational issues that require highest competency level
Develops a regional people strategy and coach individuals to sustainably find grow and keep the best current and future talent
Through personal commitment and with functional expertise nurtures best practices to ensure chapter role excellence
constantly looks for new knowledge and practices to boost chapter performance
With inputs from respective Squad Lead managesMonthly/Quarterly/Yearlyfeedback with chapter members
In collaboration with Squad Lead is responsible for chapter members performance management (assigns and focuses on functional goals)
Drives performance improvement programs and conducts applicable disciplinary measures
Through yearly IPC program and with Squad Lead inputs actively runs salary negotiations / promotions activities
On a quarterly basis create/update employee development goals while ensuring creation and clear visibility of a planned career progression
In collaboration with enablement supporting teams conducts capability assessments and identifies and promotes necessary
skill development initiatives
Drives hiring process for their chapters team and ensures squads people staffing through healthy regional chapters succession headcount pipeline
Serves as the internal stakeholders main point of contact to ensure proper tooling implementation and continuous development (including improvements and removing roadblocks around)
Ensures functional coherence within the chapter with by coordinating and training chapter members and fostering collaboration and learnings sharing
Diversity drives connection
Infobip is built on diverse backgrounds perspectives and talents. Were proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.
No matter your race gender age background or identity if you have the passion and skills to thrive theres a place for you here.
All qualified applicants will receive consideration for employment without regard to race color ancestry religion age sex sexual orientation gender gender identity national origin citizenship disability veteran status or any other part of ones identity.
Read more about our hiring process.
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About Company
Infobip is a global leader in omnichannel communication, helping brands to create meaningful relationships with their customers, at scale. Our communications platform is powering a broad range of solutions, messaging channels, and tools for advanced customer engagement, security, auth ... View more
