SAP iXp Intern Ariba Source to Contracts Customer Support

We help the world run better
At SAP we keep it simple: you bring your best to us and well bring out the best in you. Were builders touching over 20 industries and 80% of global commerce and we need your unique talents to help shape whats next. The work is challenging but it matters. Youll find a place where you can be yourself prioritize your wellbeing and truly belong. Whats in it for you Constant learning skill growth great benefits and a team that wants you to grow and succeed.

What Youll Build

The SAP Internship Experience Program is SAPs global strategic paid internship program that provides university students with opportunities to find purpose in their careers. This is more than an internship its the foundation for a career built on connection creativity and impact.

Position title: SAP iXp Intern Ariba Source to Contracts Customer Support

Location:São Leopoldo Brazil hybrid position 3 days per week working from the office

• Technical support fundamentals forSAP Ariba Source-to-Contract (S2C) solutions including sourcing supplier management and contracting.
• Hands-on experience supporting one of the leading cloud-basedSource-to-Contract (S2C) software platforms.
• Analytical troubleshooting communication and stakeholder management skills through customer-facing support work.
• Work in a cross-cultural environment and team.
• Analyze and resolve customer and end-user issues by leveraging knowledge bases reproducing scenarios and validating tenant-specific configurations within SAP Ariba solutions.
• Advise customers on SAP Ariba processes functionality and configuration questions translating best practices into practical steps.
• Create and maintain high-quality knowledge assets (how-to guides FAQs solution articles) and proactively share insights to reduce repeat incidents.
• Partner closely with SAP support and product teams to escalate complex cases drive root-cause fixes and feed learnings back into product improvements.
• Contribute to continuous improvement initiatives across support processes and tooling including automation quality assurance checks and support-readiness playbooks.
• Pilot and adopt AI-assisted support practices (case summarization suggested solutions knowledge gap detection) measuring impact on response and resolution times.
• Participate in small projects to improve customer and support team experience.

What Youll bring:

A curious and agile mindset with a passion for learning and the resilience to adapt in a fast-paced evolving environment. Strong problem-solving and creative thinking skills with the ability to collaborate across teams and communicate ideas clearly and effectively. Emotional intelligence and cultural awareness that support inclusive teamwork and thoughtful stakeholder engagement. A growing foundation in business acumen and emerging technologiesespecially artificial intelligencepaired with a results-oriented approach and the courage to take initiative.

Ideal for students who are curious analytical and excited to make processes better for users and customers.

• Education: Bachelors in a related field.
• Eligibility: Must be currently enrolled.
• Advanced English skills; knowledge of Spanish is a plus
• Customer-centric mindsetand willingness to develop this behavior
• Strong teamwork skills One for all all for one attitude
• Openness to feedbackand commitment to helping colleagues grow
• Ability to work in across-cultural environment and team
• Desirable experiencein customer service or help desk environments
• Ability to work withinstructured time framesand applycreative problem-solving

Where You Belong:

Be part of SAP Next Gen a global community for students universities schools and educational partners who are passionate about innovation and technology.

1. Culture of Collaboration: Partner with experienced SAP colleagues and expert mentors who will support your growth. Grow professionally through personalized mentoring coaching and career development support.

2. Project-driven Experience: Kickstart your career with hands-on learning experience making an impact from day one by contributing to meaningful projects that help the world run better. Youll have endless learning resources at your fingertips and gain future-ready skills from a variety of virtual in-person and hybrid learning sessions cultivated just for you and aligned with our learning approach.

3. Gain Visibility: Build relationships with leaders and peers across teams and functions. Showcase your ideas skills and creativity in a global fast-paced environment. Open doors for future career opportunities within SAP and beyond.

The SAP Ariba Source-to-Contract (S2C) Technical Support team helps customers successfully use SAP Ariba solutions for sourcing supplier management and contract lifecycle management. Our team partners with customers to resolve product configuration and process-related challenges while delivering an exceptional support experience. Why this internship matters It helps customers achieve savings speed and compliance by digitizing and standardizing sourcing and contracting. Reduces risk through better supplier due diligence and contract controls. The work you do improves how buyers and suppliers collaborate on real-world events and agreements that directly influence business performance and resilience. Youll have exposure to leading cloud solutions for sourcing supplier management and contract lifecycle management used by global enterprises. We believe that great ideas dont care about hierarchy they can come from anyone including our interns. Our culture is built on curiosity collaboration and continuous learning. We dont expect you to know everything on day one; instead we look for people who are excited to ask questions experiment fearlessly and learn from mistakes.

Youll thrive here if you love solving puzzles thinking creatively and sharing your unique perspective. We pair exciting complex challenges with structured mentorship. Youll be part of a supportive team that encourages you to take ownership of your projects while giving you the safety net and guidance you need to succeed.

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Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves. At SAP you can bring out your best.

We win with inclusion
SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

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AI Usage in the Recruitment Process

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Requisition ID: 457298 Work Area: Administration Expected Travel: 0 - 10% Career Status: Student Employment Type: Limited Full Time Additional Locations: #LI-Hybrid