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Essential Duties & Responsibilities:

• Greets guests and employees in a professional friendly and hospitable manner.

• Professionally administers all incoming/outbound calls redirects accordingly (i.e. leads to sales service complaints to manager) and transfers to voicemail if unavailable.

• Consistently provides and maintains exemplary customer service for our customers to ensure retention.

• New customer leads passed directly sales and entered in the approved lead tracking system.

• Performs basic technical troubleshooting for inbound callers and their alarm systems.

• Provides callers with information such as company or branch addresses directions to office location fax numbers website and other related information.

• Uses administrative skills to perform level I tasks in company software; Sedona Stages Office365 Outlook OneNote and various other Microsoft Office products.

• Accepts phone and EFT payments and processes in accounting software.

• Handles inbound billing questions and is able to pass the call appropriate if unable to resolve issue.

• Enters credit requests to be approved by office manager.

• Works directly with corporate RMR specialists on cancellations.

• Ability to work with technicians in the field to assist in investigating issues (site panel etc.)

• Ability to schedule service calls and alarm inspections.

• Ability to adjust technicians schedules and move appointments.

• Any other duties assigned by management.

Education/Qualification:

• High school diploma or equivalent.

• Customer service experience required.

• Excellent communication skills including active listening.

• Service-oriented and able to resolve customer grievances.

• Proficient computer skills with the ability to learn new software.

Other Duties:

• Adheres to the Code of Conduct Confidentiality Agreement and Company Safety Policy.

• Performs other duties as assigned.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.

Benefits and Perks:

• Excellent pay

• Medical dental vision

• Company paid life insurance

• Company paid short-term disability

• 401K with employer match

• Paid vacation and company holidays

• Training and Career Development

• Company vehicle (if job applicable)

• Immediate qualification for theALL In Ownership Plan for all eligible full-time employees

Pye-Barker Fire & Safety is an Equal Opportunity Employer