Lead Audio Visual Specialist

The Broad IT Services (BITS) group believes exceptional people produce exceptional products and services. We are committed to building the best team we can in service of the Institutes mission of Accelerating the Understanding and Treatment of Disease. Our team of highly accomplished technical experts work with 1000s of Broad researchers to create scale and run a wide range of technology solutions. We are always looking for committed mission-driven individuals to bring new viewpoints experiences and creativity to the team. We are seeking driven candidates who are motivated to learn new technologies and are willing to take on challenges with enthusiasm!

As a member of BITS the Lead Audio Visual Specialist is a leader charting the roadmap for all AV technologies and spaces at Broad. This role is responsible as both a subject matter expert (SME) for AV technology and a manager of the AV partnership with our Service Desk team the AV Team leads front-line operations and support of AV working hand-in-hand with Broads user community to ensure the success of their collaborative events. This position demands both deep technical knowledge and top-class customer service.

Technology Strategy:

• Assess emerging IT and AV technologies to recommend innovative solutions for the organization.
• Collaborate with leadership to align technology initiatives with business goals focusing on long term value propositions and cost efficiency
• Development and ownership of the Unified Communications Roadmap

Technology Operations:

• Oversee the daily operations of IT systems and equipment ensuring they meet organizational needs for collaboration and communication.
• Build and maintain technology health dashboard ensuring real-time understanding of operational status
• Act as a subject matter expert for technology integration focusing on combining IT and AV solutions to enhance productivity.
• Monitor and improve the performance of technology systems with a focus on minimizing downtime and enhancing usability.
• Maintain and update technical documentation including inventories system diagrams and support procedures.

Team Management

• Management of AV professional staff (1 FTE) responsible for performance management and mentoring professional development
• Mentorship and training of SD contractors developing AV capacity within the frontline team

Vendor and Partner Management:

• Coordinate with external vendors and service providers to procure maintain and optimize IT and AV resources.
• Negotiate service agreements and ensure vendor performance aligns with organizational expectations.
• Project management of all AV installations and overhauls holding both external and internal partners accountable to timelines and milestones

Event Technology Management:

• Lead the technical setup and execution of critical live and virtual events ensuring all AV and IT components function seamlessly.
• Introduce creative solutions to enhance the audience experience during events.

End-User Support and Training:

• Provide hands-on support and troubleshooting for staff using IT and collaboration technologies including AV systems.
• Develop user-friendly training materials and conduct workshops to ensure effective adoption of tools.

Requirements:

• 7 years experience in AV technology and event management fields
• Bachelors degree in Information Technology Systems Management or related field - or commensurate experience
• Hands-on experience with technology integration collaboration platforms and AV systems.
• Ability to manage multiple projects while ensuring high-quality delivery.
• Strong analytical organizational and communication skills.

Desired Certifications

• Operations and Project Management certifications such as ITILv4 PMP CSM CPO
• Technology certifications such as: CTS Net Dante Certification