Managed IT Services Associate
Seattle, OR - USA
Job Summary
We are the leading provider of professional services to the middle market globally our purpose is to instill confidence in a world of change empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled culture and talent experience and our ability to be compelling to our clients. Youll find an environment that inspires and empowers you to thrive both personally and professionally. Theres no one like you and thats why theres nowhere like RSM.
Responsibilities:
Remotely or onsite support troubleshoot administer and/or deploy workstations servers storage email cloud and network-related equipment and software
Advise clients using industry best-practices and recommend opportunities for continuous improvement
Maintain client security standards and confidentiality of information
Clearly document support issues resolution steps and newly deployed equipment and/or services within RSMs ticketing system
Effectively communicate with clients via phone email and in-person
Adaptability to changing processes and technology
Required Qualifications:
Pursuing a Bachelors degree in Management Information Systems Computer Science or IT related concentration.
A passion for technology and a desire to learn
A minimum 3.0 GPA
Excellent customer service skills
Focused on attention to detail
Ability to travel up to 25%
Preferred Qualifications:
Experience with firewalls such as Cisco SonicWALL and Meraki
Experience with Windows Servers Office 365 Azure AD Administration SharePoint and Teams Administration.
Experience with remote solutions
At RSM we offer a competitive benefits and compensation package for all our offer flexibility in your schedule empowering you to balance lifes demands while also maintaining your ability to serve more about our total rewards at applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal state or local law.
Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/ is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application interview or otherwise participate in the recruiting process please call us at or send us an email at .
RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying excluding internships you may be eligible for hire as an experienced associate.
RSM will consider for employment qualified applicants with arrest or conviction records. For those living in California or applying to a position in California please click here for additional information.
At RSM an employees pay at any point in their career is intended to reflect their experiences performance and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including but not limited to education skills work experience certifications location etc. As such pay for the successful candidate(s) could fall anywhere within the stated range.
Compensation Range: $54900 - $91300Required Experience:
IC
About Company
RSM US LLP is the leading U.S. provider of assurance, tax and consulting services focused on the middle market.