Front Office Customer Service Associate

Front Office Customer Service Associate

Location: On-Site

Job Type: Full-Time

Compensation: Competitive based on experience

Schedule: 5 days/week including one weekend day; weekdays 9:00 AM5:00 PM weekends 9:00 AM3:00 PM (1-hour lunch)

Job Summary

This Front Office Customer Service Associate role is a highly visible front-line position serving as one of the first points of contact for customers prospective clients and the community. The role reports to the Customer Service Supervisor and is central to a smooth professional customer experience.

Responsibilities

Deliver courteous professional service to current and prospective customers

Support partners vendors and community members with clear timely communication

Respond to customer inquiries promptly across multiple channels

Handle front-office duties including opening procedures coordinating with affiliated organizations and assisting with annual services

Review verify and process customer applications in line with company policy and regulations

Scan file and maintain documentation across digital and physical systems

Provide phone and email support including drafting correspondence when needed

Process payments (checks credit cards and other approved methods) accurately

Prepare proofread and distribute reports and business documents

Coordinate with Sales and Accounting to resolve issues efficiently

Maintain accurate audit-ready customer records

Learn and use internal management software effectively

Take on additional administrative tasks as needed

Qualifications

High school diploma or equivalent

Proven ability to build positive professional working relationships

Strong commitment to service quality

Excellent interpersonal verbal and written communication

Detail-oriented with strong time management; punctual and dependable

Comfortable in a fast-paced high-volume environment

Proficient in Microsoft Word Excel and Outlook

Flexible and adaptable to shifting priorities

Benefits

100% employer-paid medical and dental for employees and eligible dependents

Defined-benefit pension plan

401(k) with employer match up to 3% regardless of employee contribution

Employer-paid short- and long-term disability coverage

Life insurance

Post-retirement benefits program

Required Skills:

Customer ServiceHuman ResourcesInformation TechnologyMicrosoft OfficeAdministration