SSM Global COE – Business Analyst

Job Description

Sponsorship:GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DONOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g. H-1B TNSTEM OPT etc.) NOW OR IN THE FUTURE.

Work Arrangement: This position is categorized as hybrid on nightshift. This means the successful candidate is expected to report to the office three times per week (or other frequency) as dictated by the business.

The Role

The Global Ops Coe in Manila is a developing team about world class delivery customer support driving a disruptive shift in strategy structure systems processes and technology across the enterprise under GM Sales Services and Marketing (SSM) function.

As part of the transition of the MobileService (MS) team and organizational structure from Retail Innovation to GM Envolve the MS team supports critical operational tasks. As the program continues to grow the volume of required daily activities continue to grow.

What Youll Do

• Provide operational support to the MobileService (MS) team including execution of daily tasks completion of reports and assistance with key program activities.

• Work on Envolve / Retail Innovation daily operational tasks including RPO Delete Process Dealer Communication Email Inbox Monitoring/Triage Enrollment Report Management Weekly Updates of Posting Data and BFU Code Activation

• Run and maintain the reporting environment.

• Maintain production data integrity through data audits. Coordinate the delivery of insights to appropriate teams using new existing or cura ted data

• Assist in planning and facilitating new employee onboarding activities and departing employee off-boarding activities

• Collaborate with training department at GM Envolve (including other business units like OnStar and GM Energy) to develop and drive adoption plans for new capabilities releases and processes.

Your Skills & Abilities (Required Qualifications)

• A Bachelors or Masters degree in Business Data Analytics/Science Finance Accounting Sales & Marketing IT or related field

• 5 years of relevant work experience in data analysis processing operations or and project management

• Demonstrated ability to work cross-functionally in an internal or external consulting role with proven ability to effectively execute projects and deliver results

• Automotive Industry background is a plus

• Knowledge in PBI Knime Power Automate and other automation tools is preferred

• Demonstrate understanding of databases queries and reporting tools.

• Highly proficient in oral and written communication skills

• Strong computer software skills especially Microsoft Office including familiarity with MS Excel and MS PowerPoint are important.

What Will Give You A Competitive Edge (Preferred Qualifications)

• Embrace data driven & customer insights to inform plans launches and iterations

• Strong organizational skills with proven track record of efficiently executing complex projects to completion at a high level of quality

• Demonstrated high level of interpersonal skills required to effectively collaborate motivate and facilitate others in group situations

• Desire to work in a complex and evolving environment and to bring an innovative mindset

• Comfort working in a fast-paced start-up technology environment is essential

About GM

Our vision is a world with Zero Crashes Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day individually and collectively to drive meaningful change through our words our deeds and our culture. Every day we want every employee to feel they belong to one General Motors team.

Non-Discrimination and Equal Employment Opportunities

General Motors is committed to being a workplace that is not only free of unlawful discrimination but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required where applicable to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more visit How we Hire.

Accommodations

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