Outreach Specialist HOT

ABOUT LIFEMOVES
LifeMoves is the largest and most effective provider of housing and services for neighbors experiencing
homelessness in Silicon Valley since 1987. Our Mission is to end homelessness by providing interim housing
supportive services and building collaborative partnerships. With 40 programs LifeMoves gives our
neighbors experiencing homelessness a temporary place to call home while providing intensive customized
case management through site-based programs and community outreach.

POSITION PURPOSE
SHIFT Monday-Friday 8:00AM-4:30PM This is a flexible role supporting people experiencing
homelessness the schedule may vary and includes availability to occasionally flex schedule for
evening and weekend outreach.

LifeMoves Homeless Outreach Teams (HOT) conduct outreach to unsheltered individuals experiencing
homelessness. HOT collaborates with multiple internal and community organizations to provide holistic
services to help the individuals return to stability. HOT is a subset of a larger Outreach team that includes
Rapid Response Dispatch and an Encampment Resolution team.

The HOT Bayside Outreach Specialist reports to the Program Director and engages unsheltered clients
ensures continuity of care with partner agencies and helps clients navigate complex systems effectively in
the northern part of San Mateo County which includes but is not limited to Redwood City North Fair Oaks
Belmont San Carlos Foster City Hillsborough and San Mateo. The position plays a key role in supporting
people moving toward safe stable housing and greater self-sufficiency. They provide case management
services life skills support and resource connections and work in partnership with clients to set goals
celebrate progress and overcome challenges. Using a trauma-informed and a strength-based approach
this position builds trust and respect making sure clients feel heard valued and supported throughout their
journey.
Key responsibilities include supporting clients by connecting them to services building support networks
facilitating groups and activities advocating for equitable access and providing crisis intervention when
needed. Beyond working directly with clients this role may help to improve the overall program by sharing
ideas identifying service gaps and helping strengthen community relationships. This role maintains clear
documentation contributes to program planning and reporting and models professional ethical behavior and
works closely with their teammates to provide high-quality coordinated care. Through their efforts staff
empower clients to grow their strengths reach their goals and build a better future.

ESSENTIAL JOB RESPONSIBILITIES
Client Support and Case Management
Develop and maintain individualized case plans focused on housing employment benefits andoverall well-being based on each clients strengths and goals.Support clients with housing searches employment readiness benefits enrollment (e.g. General
Assistance CalFresh CAPI) and skill-building activities such as budgeting and daily living.
Connect clients to healthcare providers and community resources and assist with coordination
scheduling and transportation as needed.
Maintain accurate and timely client documentation and outcome tracking in HMIS and the
agencys client management system.
Advocate for client needs and rights when working with partners landlords employers or service
agencies; provide mediation and conflict resolution support as needed.
Provide calm trauma-informed crisis response and ensure all client services align with ethical
standards and agency values.

Resource Connection and Community Collaboration
Build and maintain partnerships with community organizations public agencies and system
partners (e.g. VA APS CPS Probation) to support clients and improve access to resources.
Serve as a liaison between LifeMoves and community stakeholders by sharing information
coordinating services and promoting trauma-informed care practices.

General Agency Responsibilities
Participate in weekly case conferences monthly trainings and regular supervision to strengthen
skills.
Fully participate in all required trainings. This includes completing trainings by assigned
deadlines actively engaging during sessions and applying learnings to daily work.
Attend continuing education opportunities to grow expertise and uphold agency standards.
Be available to work occasional evenings and weekends as needed or as schedule describes.
Perform other duties as assigned to meet program and organizational needs.
Outreach Responsibilities
Conduct outreach to individuals experiencing unsheltered homelessness in encampments or
public spaces connecting those interested with Core agencies or other essential services.
Respond to dispatch requests or partner referrals providing connection to shelter housing and
essential services.
Distribute basic needs supplies (e.g. food hygiene kits) and build rapport to support engagement
and trust.

QUALIFICATIONS
Educational Requirements: Associate Degree in related field preferred; or High School
Diploma/GED with 2-5 years of equivalent experience in related field. Related fields may include
direct involvement in peer advocacy community outreach housing services or roles within the
homelessness services field.
Technology: Comfortable using basic technology including phone and messaging systems
email Microsoft and Google Suites and databases to complete administrative tasks and case
management reporting and tracking outcomes.
Service Level Qualifications:
Care Respect Empathy: Demonstrates empathy professionalism and respect for all
individuals. Emotional Regulation: Stays calm and supportive in stressful situations and uses
de-escalation skills. Documentation: Maintains clear documentation and organization.
Organization/Prioritization: Organized detail-oriented and proactive.

Care Level Qualifications:
Advocacy Skills: Actively advocates for clients in accessing benefits navigating systems and
ensuring equitable treatment across agencies.Resource Identification: Able to identify and connect clients to housing employment healthand social services by leveraging community resources effectively.
Research Skills: Uses strong analytical skills to research track and resolve client needs.
Partnership Engagement: Builds and maintains collaborative relationships with community
organizations and service providers through communication and collaboration skills to strengthen
client support networks.
Specific Knowledge: Specialized demonstrated knowledge in Outreach which includes
understanding how to approach people to offer services in a safe appropriate and welcoming
manner wherever they reside.

COMPETENCIES
Job Knowledge: Understands job duties and performs tasks with accuracy.
Commitment to Growth: Demonstrates a selfless commitment to others on the team including
activity-based dependability self-improvement activities. Actively seeks opportunities to contribute
at higher levels in service to LifeMoves and others on the team.
Performance Improvement: Sets performance goals establishes the approach creates a learning
environment.
Time Management and Reliability: Manages workload effectively and meets deadlines.
Proactive Collaboration: Actively seeks opportunities to partner with colleagues across teams and
functions. Shares knowledge communicates openly and anticipates needs to support collective
goals. Builds trust by contributing ideas offering assistance and ensuring alignment to achieve
results together.
ADDITIONAL REQUIREMENTS
This position is contingent upon:
Satisfactory results of a background check
Submitting proof of clear TB test dated within 60 days prior to hire date are
acceptable

SUPERVISORY RESPONSIBILITIES
N/A
TRAVEL REQUIREMENTS
This position requires regular travel between locations throughout the city community partner locations
client service events and external meetings. As such:
A valid CA drivers license and reliable transportation are required.
Must be able to travel throughout Santa Clara and San Mateo Counties as part of regular duties.
Mileage reimbursement is provided in accordance with agency policy.
Occasional evening or weekend travel may be required to attend community events or support
client services.
Must maintain vehicle insurance as required by law and agency policy.

PHYSICAL DEMANDS
The physical demands described here represent those that an employee must meet to perform the essential
functions of this position successfully. Reasonable accommodations may be made to enable individuals with
disabilities to perform the functions. While performing the duties of this position the employee is regularly
required to talk hear and communicate with others in the workplace. The employee must frequently use
hands or fingers and handle or feel objects tools or controls. The employee must frequently stand walk sitand reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific
vision abilities this position requires include close vision distance vision and the ability to adjust focus.
COMPENSATION AND BENEFITS
This rewarding role offers a competitive annual base salary and an opportunity to participate in the LifeMoves
benefits package.
LifeMoves is an equal opportunity employer (EOE) committed to building a culturally diverse staff representing the communities we serve.
We provide equal employment opportunities to all individuals without regard to age race color religion sex national origin political
affiliation marital status physical or mental disability (non-disqualifying) sexual orientation membership or non-membership in an
employee organization personal favoritism lived experiences or any other non-merit-based factor. Candidates who are bilingual/bi-
cultural of color Native/Indigenous with disabilities who identify as LGBTQIA or who are members of other marginalized groups are
strongly encouraged to apply. We aim to create and sustain inclusive equitable and welcoming environments where everyone can thrive.
This job description is not intended to be a complete list of all responsibilities duties or skills required for the job and is subject to review
and change at any time with or without notice in accordance with the needs of LifeMoves. Since no job description can detail all the
duties and responsibilities that may be required from time to time in the performance of a job duties and responsibilities that may be
inherent in a job reasonably required for its performance or required due to the changing nature of the job shall also be considered part of
the job holders responsibility.
If you require a disability accommodation during the application process please contact the Human Resources Department at (650) 685-
5880.