Field Service Engineer IV (C4) Technical Lead

Applied Materials

Job Location:

Phoenix, NM - USA

Monthly Salary: $ 45 - 62

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips the brains of devices we use every day. As the foundation of the global electronics industry Applied enables the exciting technologies that literally connect our world like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology join us to deliver material innovation that changes the world.

What We Offer

Salary:

$45.00 - $62.20

Location:

PhoenixAZ

Youll benefit from a supportive work culture that encourages you to learn develop and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possiblewhile learning every day in a supportive leading global company. Visit our Careers website to learn more.

At Applied Materials we care about the health and wellbeing of our employees. Were committed to providing programs and support that encourage personal and professional growth and care for you at work at home or wherever you may go. Learn more about our benefits.

As a Field Service Engineer Customer Engineer at Applied Materials you serve as the direct liaison with customers collaborating closely to install maintain and upgrade equipment. Youll use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues. Your responsibilities include performing preventative and corrective maintenance on various systems such as electrical vacuum mechanical plasma hydraulic and gas systems. Additionally youll coordinate and communicate directly with customers to ensure smooth operations and exceptional service.

Key Responsibilities

Technical Leadership & Troubleshooting
Act as the technical authority for CVD equipment hardware and process performance.
Lead troubleshooting and resolution of complex equipment failures including:

Mass Flow Controller (MFC) failures
Vacuum pump malfunctions
Heater and temperature control breakdowns
Gas delivery issues and leak detection

Perform deep root cause analysis for repeat failures defect excursions and film non-uniformity.
Escalate and drive closure of critical chronic or high-impact tool issues.

Equipment & Process Expertise
Maintain strong hands-on expertise in CVD process fundamentals and chamber hardware.
Support and optimize CVD platforms from AMAT ASM or LAM.
Understand interactions between process conditions hardware health defectivity and yield.
Partner closely with process engineering to debug defects uniformity loss and process drift.

Fab Operations & Resource Management
Allocate engineering resources to daily assignments based on fab priorities and tool status.
Own machine availability and performance metrics for assigned CVD tools.
Balance corrective maintenance preventive maintenance and improvement activities to support production demand.

Coaching & Team Development
Observe coach and mentor junior engineers and technicians directly on the fab floor.
Establish best practices for troubleshooting diagnostics and equipment recovery.
Provide technical guidance during high-pressure tool down or yield-impacting events.

Continuous Improvement & Data Analytics
Drive Continuous Improvement Projects (CIP) focused on hardware reliability uptime and cost reduction.
Lead structured data collection failure trend analysis and performance monitoring.
Generate clear documentation and reports capturing lessons learned and corrective actions.

Cross-Functional & Business Interface
Translate complex technical field issues into clear actionable communication for Business Units.
Interface with equipment vendors to resolve systemic issues and drive design or hardware improvements.
Communicate technical risks priorities and progress to fab and operations leadership.

Required Qualifications
Minimum 5 years of semiconductor industry experience in one or more of the following areas:
o Field Service Engineering
o Process Engineering
o Manufacturing / Fab Engineering
Strong hands-on experience supporting CVD equipment in a production fab environment.
Proven expertise in CVD hardware process interactions defectivity and uniformity troubleshooting.
Direct experience with AMAT ASM or LAM CVD tools.
Solid understanding of vacuum systems gas delivery thermal control and equipment safety systems.
Demonstrated ability to lead and resolve complex technical issues in high-volume manufacturing.

Education
Minimum Bachelors degree in:

Materials Science & Engineering
Chemical Engineering
Mechanical Engineering

Masters degree (MS) preferred in Materials Science Chemical Engineering Mechanical Engineering or a related discipline.

Preferred Attributes
Strong ownership mindset for equipment uptime and fab performance.
Data-driven problem solver with structured root cause analysis skills.
Ability to coach and technically influence engineers without direct authority.
Clear written and verbal communication skills across technical and business audiences.
Comfortable operating in high-pressure fast-paced fab environments.

Additional Information

Time Type:

Full time

Employee Type:

Assignee / Regular

Travel:

Yes 20% of the Time

Relocation Eligible:

Yes

The salary offered to a selected candidate will be based on multiple factors including location hire grade job-related knowledge skills experience and with consideration of internal equity of our current team addition to a comprehensive benefits package candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program as applicable.

For all sales roles the posted salary range is the Target Total Cash (TTC) range for the role which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race color national origin citizenship ancestry religion creed sex sexual orientation gender identity age disability veteran or military status or any other basis prohibited by law.

In addition Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process please contact us via e-mail at or by calling our HR Direct Help Line at option 1 and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.

Required Experience:

Who We AreApplied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips the brains of devices...