Field Service Engineer California Bay Area

BD Parata is currently seeking a Field Support Engineer in the California bay area. The Field Support Engineer will provide in depth technical and customer support of BD Parata s suite of pharmacy automation this role you will travel regionally to provide industry leading support and service to Pharmacies in multiple types of environments.

Key Responsibilities

• Deliver exceptional customer service and technical problem resolution at client sites

• Maintain equipment and proactively resolve potential issues to maximize uptime

• Train customers on operation and maintenance of pharmacy automation systems

• Respond to service requests within SLA requirements

• Collaborate with service teams to resolve complex technical issues

• Assist with new automation installations as needed

• Document issues and resolutions in Salesforce Field Service Lightning

• Provide product feedback to drive continuous improvement

• Work independently with minimal supervision
  

Requirements

• Associates degree in Electronics Mechanical Robotics or Biomedical Engineering Technology preferred plus 3-5 years field service experience (or equivalent combination of education and relevant experience)

• Valid drivers license and clean driving record

• Within commutable distance of San Jose CA

Preferred Skills and Experience:

• Strong customer service orientation

• Proficiency with Windows operating systems and Microsoft Office

• Knowledge of computer networking router/switch configuration and file management

• Strong mechanical aptitude and ability to use hand tools for complex equipment service

• Experience with digital multi-meters and electrical testing equipment

• SQL knowledge a plus
  

Physical Requirements

• Daily car travel (average 4 hours per day) with occasional air travel

• Ability to lift/carry up to 50 pounds frequently 100 pounds occasionally

• Stand for extended periods (up to 10-12 hours when necessary)
  

We Provide

• Fleet vehicle

• Corporate credit card for expenses

• Company laptop and phone

• Complete tool kit

• Comprehensive benefits package

We are targeting a starting base pay of $35.00 - $40.00 per hour depending on candidate experience.

At BD we prioritize on-site collaboration because we believe it fosters creativity innovation and effective problem-solving which are essential in the fast-paced healthcare industry. For most roles we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD employment is contingent upon the Company s receipt of sufficient proof that you are fully vaccinated against some locations testing for COVID-19 may be available and/or required. Consistent with BD s Workplace Accommodations Policy requests for accommodation will be considered pursuant to applicable law.

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For additional details regarding submission eligibility and payment terms please refer to your contract. Only submissions from agencies with current service contracts in place will be considered.