About Us
Canary Technologies is changing the game for hotels with modern software powered by Canarys hospitality-specific AI platform.
Canary is utilized by 20000 hoteliers in 100 countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham Marriott IHG Four Seasons Rosewood and Best Western trust Canary to deliver results.
Canary was named a 2024 Deloitte Technology Fast 500 company a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work and is backed by top Silicon Valley investors like Y Combinator F-Prime Brighton Park Capital and Insight Partners.
Join us in shaping the future of hospitality!
About the Role
The Community Lead will build Canarys customer advocacy and community program from the ground up. Canarys community program will turn hotel customers and users into a network of champions who support pipeline contribute to cross-sell and collectively become the most credible voice Canary has in market. The right person has built a customer community or advocacy program before ideally at a B2B SaaS company and knows what it takes to earn participation from a busy skeptical audience.
Responsibilities
- Build and run Canarys community program a curated network of power users who support sales cycles generate referrals and represent Canary in market to turn happy customers into advocates.
- Lead the vision strategy and execution of Canarys community events ranging from large user conferences to recurring workshops to one-time moments that deepen customer relationships and surface new advocates.
- Connect power users with Canarys customer base to share best practices insights and ways of working that inspire new projects and greater adoption.
- Generate authentic content that represents customer stories in their voice and context that resonates with prospects and customers.
- Curate a library of customer created use cases and proof points to drive new business and expansion business partnering with Growth Content Product Marketing Sales and CS to source and distribute success stories where most effective in the buying cycle.
- Monitor and optimize Canarys brand on established 3rd-party community forums sharing feedback and learnings with the Product and GTM teams sparking new initiatives influence the product roadmap or activate areas for improvement.
- Identify build and maintain relationships with key consultants industry influencers and leading voices in the hospitality industry to ensure deep understanding and appreciation of Canarys solution set.
- Own the metrics framework that connects Community activities to new business expansion opportunities and greater adoption of the platform.
Qualifications
- 5-8 years in customer advocacy community or customer marketing at a B2B SaaS company
- Has built a structured advocacy or champions program before from the ground up
- Event experience: has designed and run customer-facing gatherings with accountability for outcomes not just logistics
- Strong relationship builder credible with both hotel operators (or equivalent busy skeptical end users) and internal commercial stakeholders
- GTM-oriented: thinks in pipeline and revenue terms not community health scores
- Self-directed comfortable operating without a playbook in the early stages of a program
- Experience partnering with Sales CS and PMM understands how to make community outputs useful to each function
- Experience producing publication-quality creative content both written and visually
- Motivated by fast-moving environments where you build a function as you run it
- Hospitality or vertical SaaS experience a plus not a requirement
$110000 - $125000 a year
Thebase salary range for this role is$110000 $125000.In addition to base salary this position is eligible for aperformance-based bonus paid monthly with a target of$30000 - $45000annually. This brings the total expected cash compensation range to$140000 $170000.
Compensation is subject to standard withholding and applicable taxes. Actual compensation will be commensurate with the candidates skill level experience and specific work role may also include the opportunity to earn equity.
We also work hard to ensure Canary is a fun and exciting place to work! Here are some of the additional benefits:
Canary Days: As a company we want to ensure that the team has time to recharge. Each month we provide company wide days off to ensure there is at least one extended weekend or day off.
Self Improvement Club: We meet each month and share our personal goals for the individual is provided a budget towards any purchases that help us achieve these goals.
Professional Development Chats: We provide budget to help drive cross functional professional development conversations across the organization.
Travel Reimbursement: Team members are able to visit our offices across New York San Francisco or Dallas when they choose and are provided a travel stipend for doing so. Spend time working with the team in their office and use the rest of your time exploring a new city!
Personal Travel Reimbursement:If you stay at a hotel that Canary works with we provide a credit towards your stay.
Canary Technologies is an equal opportunity employer. We recruit employ train compensate and promote talent regardless of race religion ethnicity national origin citizenship gender gender identity sexual orientation age veteran status disability genetic information or any other protected characteristic.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
About UsCanary Technologies is changing the game for hotels with modern software powered by Canarys hospitality-specific AI platform.Canary is utilized by 20000 hoteliers in 100 countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such a...
About Us
Canary Technologies is changing the game for hotels with modern software powered by Canarys hospitality-specific AI platform.
Canary is utilized by 20000 hoteliers in 100 countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham Marriott IHG Four Seasons Rosewood and Best Western trust Canary to deliver results.
Canary was named a 2024 Deloitte Technology Fast 500 company a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work and is backed by top Silicon Valley investors like Y Combinator F-Prime Brighton Park Capital and Insight Partners.
Join us in shaping the future of hospitality!
About the Role
The Community Lead will build Canarys customer advocacy and community program from the ground up. Canarys community program will turn hotel customers and users into a network of champions who support pipeline contribute to cross-sell and collectively become the most credible voice Canary has in market. The right person has built a customer community or advocacy program before ideally at a B2B SaaS company and knows what it takes to earn participation from a busy skeptical audience.
Responsibilities
- Build and run Canarys community program a curated network of power users who support sales cycles generate referrals and represent Canary in market to turn happy customers into advocates.
- Lead the vision strategy and execution of Canarys community events ranging from large user conferences to recurring workshops to one-time moments that deepen customer relationships and surface new advocates.
- Connect power users with Canarys customer base to share best practices insights and ways of working that inspire new projects and greater adoption.
- Generate authentic content that represents customer stories in their voice and context that resonates with prospects and customers.
- Curate a library of customer created use cases and proof points to drive new business and expansion business partnering with Growth Content Product Marketing Sales and CS to source and distribute success stories where most effective in the buying cycle.
- Monitor and optimize Canarys brand on established 3rd-party community forums sharing feedback and learnings with the Product and GTM teams sparking new initiatives influence the product roadmap or activate areas for improvement.
- Identify build and maintain relationships with key consultants industry influencers and leading voices in the hospitality industry to ensure deep understanding and appreciation of Canarys solution set.
- Own the metrics framework that connects Community activities to new business expansion opportunities and greater adoption of the platform.
Qualifications
- 5-8 years in customer advocacy community or customer marketing at a B2B SaaS company
- Has built a structured advocacy or champions program before from the ground up
- Event experience: has designed and run customer-facing gatherings with accountability for outcomes not just logistics
- Strong relationship builder credible with both hotel operators (or equivalent busy skeptical end users) and internal commercial stakeholders
- GTM-oriented: thinks in pipeline and revenue terms not community health scores
- Self-directed comfortable operating without a playbook in the early stages of a program
- Experience partnering with Sales CS and PMM understands how to make community outputs useful to each function
- Experience producing publication-quality creative content both written and visually
- Motivated by fast-moving environments where you build a function as you run it
- Hospitality or vertical SaaS experience a plus not a requirement
$110000 - $125000 a year
Thebase salary range for this role is$110000 $125000.In addition to base salary this position is eligible for aperformance-based bonus paid monthly with a target of$30000 - $45000annually. This brings the total expected cash compensation range to$140000 $170000.
Compensation is subject to standard withholding and applicable taxes. Actual compensation will be commensurate with the candidates skill level experience and specific work role may also include the opportunity to earn equity.
We also work hard to ensure Canary is a fun and exciting place to work! Here are some of the additional benefits:
Canary Days: As a company we want to ensure that the team has time to recharge. Each month we provide company wide days off to ensure there is at least one extended weekend or day off.
Self Improvement Club: We meet each month and share our personal goals for the individual is provided a budget towards any purchases that help us achieve these goals.
Professional Development Chats: We provide budget to help drive cross functional professional development conversations across the organization.
Travel Reimbursement: Team members are able to visit our offices across New York San Francisco or Dallas when they choose and are provided a travel stipend for doing so. Spend time working with the team in their office and use the rest of your time exploring a new city!
Personal Travel Reimbursement:If you stay at a hotel that Canary works with we provide a credit towards your stay.
Canary Technologies is an equal opportunity employer. We recruit employ train compensate and promote talent regardless of race religion ethnicity national origin citizenship gender gender identity sexual orientation age veteran status disability genetic information or any other protected characteristic.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
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Job Location:
Yearly Salary:
$ 30000 - 45000
Posted on:
4 hours ago
Vacancies:
1 Vacancy
