Operations Manager

Recruitment Matters Africa Pvt Ltd

Job Location:

Luanda - Angola

Monthly Salary: Not Disclosed

Posted on: 6 days ago

Vacancies: 1 Vacancy

Job Summary

Key Requirements

Fluent in Portuguese and English both written and verbal.
Strong experience in retail hospitality or food service operations management.
Proven ability to manage multiple stores and operational teams.
Strong understanding of customer service and hospitality standards.
Experience in staff management recruitment and performance management.
Ability to work in a fast-paced and high-pressure environment.
Good organisational planning and time-management skills.
Sound computer literacy including Google Workspace applications.

Key Responsibilities

Oversee and manage daily store operations within the allocated region.
Ensure compliance with company policies procedures and brand standards.
Manage recruitment staff scheduling training and performance appraisals.
Drive sales growth profitability and operational efficiency across stores.
Monitor budgets stock control cash handling and cost management.
Ensure excellent customer service and resolve customer complaints effectively.
Conduct regular store audits operational reviews and performance meetings.
Manage supplier relationships and coordinate operational requirements.
Drive product quality hygiene and food safety standards.
Analyse operational reports and implement corrective actions where required.

Key Skills

Leadership and team management skills.
Strong communication and interpersonal abilities.
Financial and operational management skills.
Problem-solving and decision-making abilities.
Customer service and relationship management.
Coaching mentoring and staff development.
Attention to detail and organisational skills.
Ability to multitask and work under pressure.

Qualifications

Diploma or Degree in Business Management Hospitality Operations or related field advantageous.
Experience in multi-site operations or regional store management.
Knowledge of budgeting stock management and operational reporting.
Understanding of labour relations and staff management practices.
Food safety and hygiene knowledge advantageous.

Key Requirements Fluent in Portuguese and English both written and verbal. Strong experience in retail hospitality or food service operations management. Proven ability to manage multiple stores and operational teams. Strong understanding of customer service and hospitality standards. Expe...

Key Requirements

Fluent in Portuguese and English both written and verbal.
Strong experience in retail hospitality or food service operations management.
Proven ability to manage multiple stores and operational teams.
Strong understanding of customer service and hospitality standards.
Experience in staff management recruitment and performance management.
Ability to work in a fast-paced and high-pressure environment.
Good organisational planning and time-management skills.
Sound computer literacy including Google Workspace applications.

Key Responsibilities

Oversee and manage daily store operations within the allocated region.
Ensure compliance with company policies procedures and brand standards.
Manage recruitment staff scheduling training and performance appraisals.
Drive sales growth profitability and operational efficiency across stores.
Monitor budgets stock control cash handling and cost management.
Ensure excellent customer service and resolve customer complaints effectively.
Conduct regular store audits operational reviews and performance meetings.
Manage supplier relationships and coordinate operational requirements.
Drive product quality hygiene and food safety standards.
Analyse operational reports and implement corrective actions where required.

Key Skills

Leadership and team management skills.
Strong communication and interpersonal abilities.
Financial and operational management skills.
Problem-solving and decision-making abilities.
Customer service and relationship management.
Coaching mentoring and staff development.
Attention to detail and organisational skills.
Ability to multitask and work under pressure.

Qualifications

Diploma or Degree in Business Management Hospitality Operations or related field advantageous.
Experience in multi-site operations or regional store management.
Knowledge of budgeting stock management and operational reporting.
Understanding of labour relations and staff management practices.
Food safety and hygiene knowledge advantageous.