Cleo EDIMFT Support Engineer

Level 10 Products Specialist (EDI/MFT Support) Location: Harrison Arkansas (Mostly Onsite) Key Must-Have Skills:

• EDI (Electronic Data Interchange) - 2 to 3 years
• MFT (Managed File Transfer) - 2 to 3 years
• Cleo Platform Configuration & Support - 2 to 3 years

Nice-to-Have Skills:

• Logistics Industry Experience
• L3 Production Support experience
• Experience with Defect Fixes and Enhancement Deployments
• Detailed Ideal Candidate Profile: The ideal candidate is a technical support specialist with a strong background in EDI and MFT specifically utilizing the Cleo platform. They should possess a proactive mindset for monitoring and incident triage with the ability to perform deep-dive log analysis and data validation. A background in Logistics is highly preferred as is the ability to communicate technical updates clearly to both internal dev teams and external partners.
• Interview Process: TBD (Typically 2 rounds Manager Screen Technical/Panel) Team / Reporting Structure Context: Provides L2/L3 production support for Products. Reports into the Accenture project leadership team for the local client site.
• Strong Selling Points of the Role/Company:

• Long-term contract stability through April 2027.
• Opportunity to work on the Cleo platform a market leader in ecosystem integration.
• High-impact role ensuring the continuity of critical supply chain file exchanges.

• Provide L2/L3 production support for CLEO-based EDI and MFT integrations including proactive monitoring incident triage and issue resolution.
• Analyze and troubleshoot EDI transactions file transfers mappings and partner connectivity issues to identify root causes and implement fixes.
• Perform log analysis reprocessing restart jobs and data validation to ensure successful and timely file exchanges.
• Coordinate with clients internal development teams and external party to drive issue resolution and provide clear status updates.
• Support defect fixes configuration changes and enhancement deployments in collaboration with other teams and release teams.
• Maintain support documentation runbooks and knowledge articles and contribute to continuous improvement of CLEO support processes and SLAs.

Job Responsibilities

• Provide L2/L3 production support for CLEO-based EDI and MFT integrations including proactive monitoring incident triage and issue resolution.
• Analyze and troubleshoot EDI transactions file transfers mappings and partner connectivity issues to identify root causes and implement fixes.
• Perform log analysis reprocessing restart jobs and data validation to ensure successful and timely file exchanges.
• Coordinate with clients internal development teams and external party to drive issue resolution and provide clear status updates.
• Support defect fixes configuration changes and enhancement deployments in collaboration with other teams and release teams.
• Maintain support documentation runbooks and knowledge articles and contribute to continuous improvement of CLEO support processes and SLAs.