IT Support Specialist (W2 Onsite)
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Monthly Salary:
Experience Required:
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Job Summary
Were looking for a friendly and motivated IT Support Specialist. In this role youll provide hands-on support to employees help resolve common IT issues and deliver a welcoming positive experience.
The Professional Client Devices job configures maintains and troubleshoots desktops laptops and mobile devices providing technical support to end users and ensuring both hardware and software issues are resolved promptly to minimize downtime. With limited supervision this job implements moderately complex security measures to protect client devices from threats and maintain compliance with organizational policies and partners to deploy new devices and updates to provide a seamless user experience.
Key Responsibilities
Provide walk-up support for Dell laptops running Windows 11
Troubleshoot basic hardware software and connectivity issues
Assist users with account access passwords and permissions
Set up and distribute IT equipment (laptops monitors accessories)
Help maintain inventory levels and organize stock
Support team-led demos and user education sessions
Follow up on open incidents to make sure your issues are resolved in timely manner
Deliver support with empathy patience and clear communication
Qualifications
13 years of IT support or help desk experience
Basic knowledge of Windows 11 and laptop troubleshooting
Strong customer service and communication skills
Willingness to learn and grow in a fast-paced environment
Team-oriented with a positive approachable attitude
Required Skills:
13 years of IT support or help desk experience Basic knowledge of Windows 11 and laptop troubleshooting Provide walk-up support for Dell laptops running Windows 11 Troubleshoot basic hardware software and connectivity issues Assist users with account access passwords and permissions Set up and distribute IT equipment (laptops monitors accessories) Help maintain inventory levels and organize stock Support team-led demos and user education sessions Follow up on open incidents to make sure your issues are resolved in timely manner Deliver support with empathy patience and clear communication
Required Education:
Bachelors Degree is preferred in related field.
