AS400 Synon Application support Engineer

Must Have Technical/Functional Skills

Strong hands-on experience in:

o COBOL RPG (RPG III / RPG IV) CLLE

o DB2/400 (DB2400)

o SQL Programming

o SYNON / CA 2E

o Query/400

Deep knowledge of AS400 (IBM iSeries) architecture and environment

Experience in application maintenance and production support

Strong understanding of:

o Job scheduling batch processing job queues

o Spool files debugging system logs.

Experience with Change Management tools (preferred: ALDON)

Good knowledge of FTP processes and protocols for file transfer

Strong debugging and performance tuning capabilities in legacy systems

Preferred Skills

o Experience working in RxClaim / PBM (Pharmacy Benefit Management) domain.

o Familiarity with healthcare systems and claims processing

o Exposure to incident/problem management tools (ServiceNow Remedy etc.)

o Knowledge of modernization approaches (Mainframe/AS400 to Cloud) is a plus.

Roles & Responsibilities

AS400 Synon with Production Support experience

Provide L2/L3 production support for AS400-based applications.

Perform incident analysis root cause identification and resolution.

Work on bug fixes minor enhancements and code deployments

Monitor batch jobs interfaces and system performance.

Support data corrections and production issue troubleshooting.

Collaborate with cross-functional teams (business QA DevOps)

Ensure adherence to change management and release processes.

Handle on-call support and critical production issues

Maintain documentation knowledge base and support runbooks.

Participate in continuous improvement and system stability initiatives