RMA Administrator

TTM Technologies Inc. Publicly Traded US Company NASDAQ (TTMI) Top-5 Global Printed Circuit Board Manufacturer

About TTM

TTM Technologies Inc. is a leading global manufacturer of technology products including mission systems radio frequency (RF) components RF microwave/microelectronic assemblies and technologically advanced printed circuit boards (PCBs). TTM stands for time-to-market representing how TTMs time-critical one-stop design engineering and manufacturing services enable customers to reduce the time required to develop new products and bring them to market.

Additional information can be found at

Scope:
RMA Administrator will coordinate the Retuned Material Authorization (RMA) process and is responsible for assisting in the planning and analysis of products and processes to eliminate future quality issues.

Duties and Responsibilities:
Coordinates the RMA (Returned Material Authorization) process including issuing receiving analyzing and closing RMAs.

Opening and examining customer returns.
Issues RMA & NAFTA documentation to Customer Service Quality Engineering (QE) and Customer when required
Using the Quality portal the administrator receiving various complaints or issues from customer service or other department in which the details must be verified in ERP (work order number part number defect code quantity etc.)
Tracks RMA and coordinates the return and replacement to customer and remake of boards where required
Documents and communicates internal defects found by Final Inspection
Tracks and reports RMA related data to support Management and QE
Report preparation of KPIs on-time delivery performance defect and SPC data.

Preparing documentation and entering data for processing credits to customer accounts.

Determining if product is useable in current state or can be refurbished

Preparing reports on unsalvageable goods and monitoring status of product refurbishing
Supports containment activities and supports QEs throughout the RMA process
Coordinates the request verification and issuance of information to support the credit authorization process with management and accounting
Prepares weekly and monthly reports to management on RMA activity.

Note: The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities duties and skills required of personnel. Furthermore they do not establish a contract for employment and are subject to change at the discretion of the employer.

Essential Knowledge and Skills:
Knowledge of inspection equipment and MS Office Suite
Assertive motivated and capable of multi-tasking
Detailed orientated with strong analytical and organizational skills
Ability to work with independently with minimal supervision
Superior written and verbal English communication skills
Above average interpersonal skills
Failure analysis and diagnosis
Procedural documentation capabilities related to the quality function.
Computer proficiency.
Ability to read write and communicate in English to the degree necessary to perform the job.

Education and Experience:
High School diploma or equivalent with post-secondary technical or advance course work preferred.
Experience in electronics manufacturing is an asset.
Experience in quality preferred.
2 years of experience in printed circuit board industry is essential.

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Posting Disclosure:

This posting is for an existing vacancy. Artificial intelligence is not used to screen assess or select applicants for this role. Final compensation will be determined in accordance with applicable compensation policies internal equity and the successful candidates qualifications skills and experience. The expected base annual compensation range in USD for this position is as follows:

Please note that due to Controlled Goods Program (CGP)requirements all applicants must be a Canadian Citizen or a Permanent Resident in Canada.

Applicants may be entitled to:

• Shift premium

• Registered Retirement Saving Plan (RRSP) and Deferred Profit-Sharing Plan (DPSP) options

• Quarterly Bonus Program (considered taxable income and subject to applicable taxes)

Wellness:

• Medical and Dental Health Spending Account (HSA)

• Life AD&D and Long-Term Disability Insurance

• Employee Assistance Program (EAP)

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin citizenship disability or protected veteran accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act TTM Technologies is an equal opportunity employer committed to providing an inclusive and barrier free recruitment and selection process to all Applicants (including but not limited to those with disabilities). Applicants should advise Human Resources if they require any type of accommodation during the recruitment process; please contact our accessibility lead at or .TTM Technologies will work with any Applicant who is requesting accommodation in order to provide or arrange for the provision of a suitable accommodation that takes into consideration the accessibility needs of the Applicant.