Customer Service Specialist Multiple Locations

JOB SUMMARY

Provides public service in the circulation area to register and issue library cards check out materials accept payments for fines and fees handle inquiries and resolve customer account problems. Fills and processes holds and performs a variety of other clerical tasks.

MINIMUM QUALIFICATIONS

One (1) year of direct customer service experience.

Must successfully complete the Library Software and cash handling procedures training within sixty (60) days of hire date.

Due to the nature of this position the successful applicant must pass a required pre-employment background check.

ESSENTIAL FUNCTIONS

Provides public service at the Circulation Desk in person and on the phone.
Collects payments for fines fees book sale items and supplies.
Resolves customer account problems. Waives or negotiates payment of charges as appropriate.
Checks library materials in/out places holds renews items searches for and retrieves materials.
Assists and trains customers to operate library equipment; troubleshoots basic equipment malfunctions.
Reviews library card applications verifies eligibility and identification issues and/or updates library cards.
Provides information about borrowing policies library services and programs etc.
Fills and processes hold requests.
Uses PC and specialized software payment transaction system and other library equipment (self-check machines laser printer copier etc.)
Assists with technology troubleshooting both for patrons and with in-house computers and machines as needed.
Performs assigned support tasks sorting shelving and other clerical duties.

KNOWLEDGE SKILLS AND ABILITIES (KSA)

Knowledge of:
Basic library processes
Basic cash handling procedures
General office methods and procedures

Skills and Abilities to:
Perform data entry/keyboarding
Operate a PC and other library equipment
Problem solving and conflict resolution
Use software programs
Perform alphabetic and numeric sorting and shelving
Read write and communicate in English
Deal tactfully and courteously with the general public
Concentrate and accomplish detail-oriented tasks
Organize workloads and prioritize tasks to adhere to deadlines
Respond quickly to changing priorities

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

Work is performed primarily indoors with occasional exposure to outdoor weather conditions when emptying book drops. Significant standing and walking repetitive movements ability to bend kneel stoop reach lift up to 30 pounds and push/pull a loaded shelving cart weighing up to 150 pounds.

IMPORTANT INFORMATION REGARDING THIS POSITION

Work schedules include day evening and alternate Friday/Saturday shifts.

We are hiring one 20-hour/week Customer Service Specialist position at each of the following locations:

Holladay Library 20 hours/week
Sandy Library 20 hours/week