Customer Service Representative

Location: New York City NY

Pay Rate: Up to $23.00 per hour

Work Schedule: Monday through Friday 9:00 AM 5:00 PM

• Provide ongoing support to delivery and installation crews while they are completing routes in the field.

• Respond to a high volume of incoming customer calls regarding home deliveries product installations scheduling and service inquiries.

• Assist showroom personnel by coordinating delivery appointments updating delivery schedules and resolving order-related concerns.

• Check in delivery drivers at the end of each workday to verify route completion and collect required documentation.

• Prepare organize and distribute delivery paperwork and documentation for the following days scheduled routes.

• Review invoices alongside delivery run sheets to confirm that all merchandise has been accurately loaded onto delivery vehicles.

• Maintain organized records enter accurate information into internal systems and ensure all documentation is up to date.

• Communicate professionally and courteously with customers delivery personnel installers and internal departments to ensure smooth operations.

• Investigate and resolve delivery installation and service issues promptly while providing excellent customer support.

• Prioritize multiple responsibilities efficiently in a fast-paced deadline-driven environment while maintaining a high level of accuracy.

• A high school diploma or an equivalent qualification is required.

• Previous experience in customer service dispatch administrative support or a related office environment is strongly preferred.

• Excellent verbal and written communication skills with the ability to build positive relationships with customers and coworkers.

• Demonstrated ability to manage a busy phone line while remaining organized and attentive to customer needs.

• Strong attention to detail with the ability to complete tasks accurately and consistently follow through on assignments.

• Comfortable using computer applications performing data entry and navigating multiple software systems.

• Capable of working independently while also contributing effectively as part of a collaborative team.

• Dependable punctual and able to perform well in a fast-moving operations-focused workplace with changing priorities.

HireFrontier is a well-established staffing and recruiting firm with branches all over Europe and The company partners with businesses across the United States to identify and place highly qualified professionals in a wide variety of industries. We are committed to delivering customized workforce solutions while helping job seekers discover rewarding career opportunities. Through an experienced team of industry-focused recruiters the firm connects employers with exceptional talent by utilizing extensive market knowledge and professional networks. HireFrontier offers a full suite of staffing services including direct hire placements temporary staffing contract staffing and Recruitment Process Outsourcing (RPO).

Required Skills:

Data EntryAdministrationtypinghuman resourcescustomer service