Technical Support Engineer
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Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
If you are looking for a meaningful career where people work and act with passion rethink the existing and always strive to find the best solution - you have come to the right place. We develop future technologies to relentlessly make supply chains better.
We are a leader in supply chain software solutions helping organizations streamline operations reduce costs and improve efficiency.
Join our dynamic Worldwide Support team as a Tier 2 Technical Support Engineer you will be the technical backbone of our customer support organization. You independently own complex issues across application integration and infrastructure layers from first contact through root cause and resolution. Youre the critical bridge between frontline support and engineering trusted by customers and colleagues alike to diagnose fast communicate clearly and close cases right.
This is not a script-following role. Youll work with real enterprise environments live production data and customers who depend on your expertise every day.
What a day in the life looks like:
- Independently own end-to-end diagnosis of application database integration and performance issues in production WMS/logistics environments
- Write and review SQL queries to validate data integrity; analyze execution plans and map workflows to underlying data structures
- Troubleshoot file-based table-to-table and API integrations including endpoint validation authentication and retry logic
- Diagnose OS-level and environment failures coordinate with infrastructure and security teams as needed
- Manage the full case lifecycle with clear customer communication timely updates and root cause documentation
- Serve as escalation point for Tier 1 and collaborate with Tier 3 and Engineering on complex issues
- Mentor junior team members contribute to the knowledge base and participate in on-call rotations
What you bring to the team:
- Bachelors degree in Computer Science MIS or equivalent hands-on experience
- 3 years supporting enterprise software in production environments
- Strong Microsoft SQL skills: query writing data analysis stored procedure review performance tuning
- Hands-on experience troubleshooting Microsoft Windows Server in production environments including diagnosis and resolution issues
- Working knowledge of application integrations: APIs file transfers and system workflows
- Ability to troubleshoot across application database and infrastructure layers simultaneously
- Advanced English communication skills written and verbal capable of explaining complex technical issues to both technical and non-technical audiences (TOEIC 800 / IELTS C1 or equivalent)
- Self-directed and able to manage workload independently
Preferred
- Experience supporting Warehouse Management Systems (WMS) or supply chain software
- Familiarity with ITIL practices: incident management problem management escalation workflows
- Experience with service management platforms (ServiceNow or equivalent)
- Exposure to cloud or hosted enterprise environments
- Hands-on experience with Dynatrace or similar APM/monitoring tools
- Knowledge of third-party integrations EDI or API ecosystems
- Experience working cross-functionally with Product Development Professional Services or Infrastructure teams
What we do for you:
- You will be working in fast-paced and dynamic environment with international clients and colleagues
- Attractive compensation with participation in company success
- Extensive opportunities for remote work and home office arrangements along with flexible working time models
- Career progression from Tier 2 into other Tiers or technical and management roles within the organization.
- Numerous training and development opportunities including programs offered by our ACADEMY
- You will have a fun casual and flexible work environment
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Why join us
At Infios were not just looking for employees; were looking for partners in innovation growth and purpose. Meeting you where you are to create the future you need is at the core of who we are and what we do. Whether youre at the beginning of your career or a seasoned expert we meet you on your journey equipping you with the tools and opportunities to build the future you envision. Together we will relentlessly work toward one common goal - making supply chains better.
We believe the future is better when supply chains work better.
We are an equal-opportunity employer and committed to inclusion in the workplace.
At Infios we believe that inclusion is a fundamental cornerstone of our success. We are committed to creating a safe and welcoming environment where every individuals unique experiences and perspectives are valuedwhether they look think move believe or love differently.
All qualified applicants will receive consideration for employment without regard to race color ethnicity national origin sex sexual orientation gender identity marital status pregnancy religion age disability veteran status genetic information or any other characteristic protected by law.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role. If you require assistance or accommodation due to a disability during the recruiting process please let us know at
Disclaimer: This job advertisement is not designed to cover a comprehensive listing of all duties or responsibilities that are for this job. Please note that any salary information is a general guideline only. Individual compensation will be determined by various factors such as the scope and responsibilities of the position experience education skills location and market and business considerations. Applications must be submitted via our career site.
Required Experience:
IC
