Business Analyst I , Agentic Solutions, Relay Product and Tech

Relay Product Excellences mission is to monitor Transaction Integrity for products supporting Identity Verification Account Support and Compliance across Carrier and Driver processes. We are looking for a curious detail-oriented Business Analyst to join the Relay Product Excellence this role you will support the analysis of complex operational data help define business requirements and contribute to continuous improvement across compliance and verification workflows. Youll work closely with stakeholders across operations and product to identify gaps measure performance and support automation and process improvement initiatives. Our team monitors Transaction Integrity for products supporting Identity Verification Account Support and Compliance across Carrier and Driver processes- partnering with product and technology teams to ensure the integrity and reliability of processes at scale.

What makes this role exciting:

- Deliver Agentic AI and Data Driven Automation solutions for a 200 member team conducting more than 2MM investigations a year
- Opportunity to collaborate with product/program/operations teams to identify customer pain points and build innovative solutions
- Shape the future of identity verification by developing processes tools and leadership talent that reduce waste & abuse while ensuring compliance
- Drive automation and AI initiatives to scale verification capabilities adapting to emerging business needs and launching automation solutions with measurable impact
Youll work in a fast-paced environment where every day brings new challengesfrom evolving regulatory requirements to emerging fraud patterns. If youre a strategic leader who thrives on solving complex problems with data and technology this role offers an unparalleled opportunity to make your mark on Amazons transportation future.

Key job responsibilities
-Extract analyze and interpret datasets using SQL Python and tools such as Redshift Oracle or Hadoop/Hive to generate actionable insights
-Perform root cause analysis variance analysis and pattern identification with guidance from senior analysts
-Apply data transformations and basic statistical techniques to support diagnostic analysis
-Support the design and maintenance of automated reporting systems dashboards and KPI visuals to track metrics
-Validate data quality flag upstream issues and help maintain data integrity across workflows
-Solve defined business problems using structured analytical approaches; escalate ambiguous or complex issues while proposing initial solutions
-Support comprehensive analysis for business cases product pilots and strategic initiatives that contribute to measurable business impact
-Communicate findings clearly to immediate team and stakeholders up to two levels above translating analytical results into clear formats for technical and non-technical audiences
-Proactively communicate project status risks and roadblocks; participate in requirements gathering and help clarify success criteria
-Scope and deliver analytical projects within defined timelines incorporating best practices and quality checks in all work
-Partner with Product Tech Operations and data engineering teams on assigned workstreams to support process automation and data quality efforts
-Contribute to business requirements reviews documentation and team-level process improvements
-Identify opportunities to improve business processes and data methodologies; build repeatable scalable solutions for recurring analytical needs

About the team
Relay Product Excellences (RPE) mission is to monitor Transaction Integrity for products supporting (a) Identity Verification (b) Account Support and (c) Compliance. We do this at a larger scale for Carrier and Driver processes by collaborating with product teams like Carrier Identity and Continuous Compliance (CICC) Relay Safety and Trust (RST) and Relay Mobile. We supplement these products to help create programs where automation is yet to be launched or cannot be developed. We are committed to enhancing the experience for carriers drivers and product partners by adapting to emerging needs of the business and launching programs that have a measurable impact in reducing waste & abuse and ensuring compliance.

- Experience in Amazon Redshift and other AWS technologies
- Experience defining requirements and using data and metrics to draw business insights

- Experience scripting for automation (e.g. Python Perl Ruby)
- Experience creating complex SQL queries joining multiple datasets ETL DW concepts
- Experience with reporting and Data Visualization tools such as Quick Sight / Tableau / Power BI or other BI packages
- Experience using very large datasets

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.