Supervisor Access Services Appointment Business Center
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Job Location:
Little Rock, AR - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
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Closing Date:
Type of Position:
Professional Staff - Fiscal Affairs
Job Type:
Regular
Work Shift:
Sponsorship Available:
Institution Name:
University of Arkansas for Medical Sciences
The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education research and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization focused on improving patient care and the lives of Arkansans.
UAMS offers amazing benefits and perks (available for benefits eligible positions only):
- Health: Medical Dental and Vision plans available for qualifying staff and family
- Holiday Vacation and Sick Leave
- Education discount for staff and dependents (undergraduate only)
- Retirement: Up to 10% matched contribution from UAMS
- Basic Life Insurance up to $50000
- Career Training and Educational Opportunities
- Merchant Discounts
- Concierge prescription delivery on the main campus when using UAMS pharmacy
Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position please click theApply link/button.
The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law including age race color national origin disability religion protected veteran status military service genetic information sex sexual preference or pregnancy. Questions or concerns about the application of Title IX which prohibits discrimination on the basis of sex may be sent to the Universitys Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.Persons must have proof of legal authority to work in the United States on the first day of employment.
All application information is subject to public disclosure under the Arkansas Freedom of Information Act.
For general application assistance or if you have questions about a job posting please contact Human Resources at .
Department:
ICE CORE PA ABC Team A
Departments Website:
Summary of Job Duties:
The Appointment Business Center Supervisor facilitates the operations of assigned work-flows including registration call center patient portals on-line/e-requests EPIC work queues and physician referrals. Assists with the testing managing and/or monitoring of workflows within UAMS electronic systems to insure maximum productivity. This position assumes the responsibility of the manager during the absence of the manager educates staff on scheduling requirements and physician templates payer requirements and government rules and regulations required for compliance registration and customer service.
Qualifications:
Minimum Qualifications:
- High school diploma/GED
- 7 years experience in registration billing or scheduling in a healthcare environment
Preferred Qualifications:
- Bachelors Degree in Business Healthcare or related field plus three (3) years of registration and/or billing experience
- Leadership or supervisory experience
- CHAA Certification
- Call center experience
Additional Information:
Job Requirements:
- Supervises department staff by monitoring activities and productivity daily
- Takes appropriate action to insure staff consistently meets performance standards
- Establishes and maintains performance standards for productivity quality and compliance. Implements process improvement and reports results.
- Responsible for ensuring the team meets expectations for referral turnaround call statistics quality and customer service.
- Provides detailed information to leadership for barriers to scheduling to help improve UAMS access.
- Works closely with ABC management to develop implement and maintain formalized training plans.
- Serves as the main contact for access-related patient complaints for assigned service line(s). Completes all research to resolve complaints provides customer service recovery and completes root cause analysis when required.
- Meets with service line(s)
- Conduct & attend staff meetings
- Participates in the orientation and/or training of new staff.
- Performs other duties as assigned
PHYSICAL REQUIREMENTS
Stand: Occasionally
Sit: Continuously
Walk: Occasionally
Bend crawl crouch kneel stoop or reach overhead: Frequently
Lift and carry weight: 25 lbs
Push and pull weight: 25 lbs
Use hands to touch handle or feel: Frequently
Talk: Continuously
Hear: Continuously
Taste or smell: Occasionally
Read concentrate think analytically: Continuously
Physical Environment: Inside Medical Facility Environment
Noise Level : Moderate
Visual Requirements: Color discrimination Depth perception Far visual acuity Near visual acuity
Hazards: Biological Chemical Dust Electrical Fumes/Gases/Odors Radiation Sharp objects/tools
Salary Information:
Required Documents to Apply:
Optional Documents:
Special Instructions to Applicants:
Recruitment Contact Information:
Please contact for any recruiting relatedquestions.
All application materials must be uploaded to the University of Arkansas System Career Site
Please do not send to listed recruitment contact.
Pre-employment Screening Requirements:
Annual TB Screening Criminal Background Check
This position is subject to pre-employment screening (criminal background drug testing and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential non-discriminatory manner consistent with state and federal law.
Constant Physical Activity:
Feeling Hearing Manipulate items with fingers including keyboarding Repetitive Motion Sitting Talking
Frequent Physical Activity:
Grasping Reaching Standing Walking
Occasional Physical Activity:
Crouching Kneeling Lifting Pulling Pushing Stooping
Benefits Eligible:
YesRequired Experience:
Manager
About Company
UACCB is a two-year, accredited Arkansas community college with on-campus and online classes offering a variety of degrees and technical certificates.
