SchedulerPatient Access Rep Per Diem

At Bristol Health we begin each day caring today for your tomorrow. We have been an integral part of our community for the past 100 years. We are dedicated to providing the best possiblecare and service to our patients residents and families. We are committed to providecompassionate quality care at all times and to uphold our values of CommunicationAccountability Respect and Empathy (C.A.R.E.). We are Magnet and received the 2020 Press Ganey Leading Innovator award for our rapid adoption and implementation of healthcaresolutions during the COVID-19 pandemic. Use your expertise compassion and kindness totransform the patient experience. Make a difference. Make Bristol Health your choice.

Performs a variety of computer entry and clerical tasks to schedule and register patients for procedures to be performed at designated hospital and affiliated service areas. Explains and reinforces pertinent hospital policies and procedure instructions to customers. Compiles organizes and summarizes patient information for reports and distributes those reports to all appropriate departments. Problem solves issues that arise pertaining to the scheduling and registration processes. Acts as a resource for information regarding the scheduling process.

Essential Job Functions and Responsibilities:

Schedules Procedures.

• Processes calls in a timely fashion. Maintains a pleasant tone of voice and professional and courteous demeanor.
• Accurately and efficiently schedules procedures for all designated hospital affiliated services.
• Accurately evaluates the given diagnosis/clinical history for appropriateness as it relates to the procedure being booked.
• Effectively utilizes the current computer scheduling software to the full extend of its capabilities within the confines of specified security clearance.
• Follows all established regulations and practices concerning the scheduling of procedures within each designated service area.
• Independently resolves patient or scheduling issues by conferring with department heads or staff from all designated hospital affiliated service areas. Refers the more complicated issues to immediate supervisor.
• Must be willing to float to other departments as needed.

Maintains required documentation.

• Regularly reviews patient records and corrects as necessary to ensure current accurate and complete information.
• Appropriately documents scheduled procedures cancellations and no show appointments.
• Processes and communicates a variety of pre-registration and admission information to the designated hospital affiliated service areas.
• Updates and maintains all required records reports statistics paperwork and related materials.
• Assists with data collection statistical summaries or special studies upon request using information from computers or other sources.

Performs related duties.

• Responds to customers questions or concerns referring to appropriate resources as necessary.
• Maintains a clean and orderly work area including office equipment.
• Reports defective equipment promptly to supervisor.
• Serves as preceptor for new employees and assists Education Department with orientation as directed.

Maintains responsibility for professional growth and development.

• Regularly evaluates areas of strength and weakness.
• Seeks opportunities for own professional growth and development.
• Shows progress towards achievement of professional/educational growth.
• Attends mandatory and non-mandatory inservice education.
• Keeps abreast of changes in areas of expertise (i.e. insurance updates).

Patient Access Responsibilities

• Accurately documents all information in the appropriate fields and/or account notes. Maintains accuracy when entering demographic and insurance information in the system.
• Registers patients who present for hospital services and collect copay and deductible amounts. Obtains all necessary signatures at the time of registration or arrival.
• Courteously answers the telephone and answers all questions in a timely manner.
• Identifies and refers uninsured and under-insured patients to the Financial Counselor or similar appropriate representative as necessary.
• Maintains a positive working relationship with patients/families clinical personnel co-workers and management to promote teamwork cooperation and a positive public image.
• Performs miscellaneous job related duties as requested.
• Ability to work in a stressful environment and tactfully handle sensitive issues; ability to present a calm professional manner and to manage a wide range of patient conditions; ability to multitask; ability to maintain a sense of order in a busy and noisy environment; ability to provide good internal and external customer relations.

Educational / Minimum Requirements:

High School Diploma; Associates Degree preferred.

State/Federal Mandated Licensure or Certification Requirements:

None.

Bristol Hospital Mandated Educational Requirements:

General orientation at time of hire. Fire/Safety/Infection Control annually. Other programs as mandated by Hospital.

Special Requirements:

Superior telephone and customer service skills. Excellent organizational skills. Problem solving abilities. Typing skills at a minimum of 30 wpm. Solid working knowledge of medical terminology.

Physical Requirements:

Prolonged sitting. Prolonged hand/eye use while performing data entry.

Work Environment:

Typical office conditions with high volumes of telephone contact and extensive computer terminal usage.

Cognitive Requirements:

Excellent written and oral communication skills. Literate in English. Good clerical skills. Excellent organizational skills with ability to follow written and verbal directions with multiple steps. Ability to effectively handle multiple phone lines simultaneously.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.