Director Patient Digital Experience & Innovation Accredo

SUMMARY:

RESPONSIBILITIES:

• Builds manages and develops a high-performing team setting clear priorities coaching performance and fostering a culture of accountability collaboration and continuous improvement.

• Leads Accredos patient digital strategy and delivery across web/app and supporting digital touchpoints ensuring solutions are measurable compliant and operationally valuable.

• Owns portfolio planning for Accredo Digital Technology investment and annual budget inputs partnering with Technology/Finance to shape funding recommendations across the digital enterprise roadmaps.

• Develops and socializes Lean Business Case inputs to support enterprise planning cycles and prioritization decisions for digital solution delivery.

• Leads stakeholder alignment to champion patient-facing experience changes are simple and aligned working across Operations Technology Marketing/Comms Legal/Privacy Sales/Account teams and external partners to help refine messaging and reduce confusion

• Drives cross-functional enterprise portfolio initiatives end-to-endboth as initiative owner or key stakeholderto deliver strategic priorities and outcomes across patient experience operational efficiency and technology modernization.

• Provides executive-ready communication and materials for leadership readouts (e.g. portfolio slides roadmap updates and QBR-ready narratives). Uses data to guide prioritization investment decisions and ROI storytelling.

• Models strong innovation leadership behaviors by promoting early adoption being a user and consumer of AI- and digital-first experiences and rethinking current-state to enable net-new patient and pharmacy value.

• Guides risk/issue awareness tied to digital experience and specialty pharmacy continuity collaborating with technical partners when incidents outages or service degradations impact digital channels and the patient experience.

IDEAL CANDIDATES WILL HAVE A COMBINATION OF THE FOLLOWING:

• Bachelors degree in related field or equivalent work experience; Masters degree preferred

• 8 years of relevant work experience in product management marketing product development sales and/or significant cross-functional project based experience

• People leadership experience

• Excellent communication skills including written presentation and documentation

• Advanced problem solving skills with ability to work cross-functionally to resolve issues and generate results among potentially conflicting constituencies

• Ability to work towards specific deliverables within an environment of tight deadlines

• Data analysis and reporting skills; basic financial analysis skills

• Ability to handle complex analysis from issue identification to proposal of potential solutions

• Knowledge of specialty pharmacy industry preferred

• Strong knowledge and continued interest in the latest digital and web trends

• Able to effectively use AI-assisted work (and not AI work avoidance)

• Willingness to share opinions and take risk

• Proven ability to create business cases related to new products and functionality

• Ability to develop and model hypotheses and conclusions while identifying assumptions.

• Demonstrated project management skills with the ability to manage multiple complex projects simultaneously without compromising quality.

• Ability to travel

About Evernorth Health Services

Qualified applicants will be considered without regard to race color age disability sex childbirth (including pregnancy) or related medical conditions including but not limited to lactation sexual orientation gender identity or expression veteran or military status religion national origin ancestry marital or familial status genetic information status with regard to public assistance citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process please email for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama Alaska Arizona Arkansas Delaware Florida Georgia Hawaii Idaho Iowa Kansas Maryland Massachusetts Michigan Nebraska Ohio Pennsylvania Texas Utah Vermont and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.