Rehab Office Assistant – Mercy Health Sunforest Court

Thank you for considering a career at Mercy Health!

Scheduled Weekly Hours:

Work Shift:

Mercy Health

About Us

As a faith-based and patient-focused organization Mercy Health exists to enhance the health and well-being of all people in mind body and spirit through exceptional patient care. Success in this goal requires a culture of compassion collaboration excellence and respect. Mercy Health seeks people that are committed to our values of compassion human dignity integrity service and stewardship to create an environment where associates want to work and help communities thrive.

Job Summary:

Under the direction of the therapy supervisor provides ongoing support for daily operations of the outpatient clinic. Focuses on all aspects of clerical support to promote operational efficiencies of the clinic including but not limited to answering phones scheduling registration insurance verification authorization data entry and point of service collection. Supports all activities of the licensed staff to deliver patient care.

Essential Functions:

• Manages front office flow by checking patients in/out and collaborating with other staff and providers.

• Maintains current knowledge of all insurance companies and billing information to obtain accurate demographics financial and clinical information and signatures from patients or (POA) as determined by organization Medicare state and federal guidelines.

• Schedules and registers patients within the hospital system Carepath/EPIC both pre -registration and registration process

• Responsible for obtaining authenticated Physician order verifying demographics insurance information with eligibility and medical necessity for Physical therapy Occupational Therapy and Speech Therapy

• Verifies and documents accurately insurance coverage and patient responsibility as well as educate patient on information obtained from Insurance verification with follow up on discrepancies able to help therapists and patients with tracking insurance authorization and benefit information.

• Responsible to run Cost Estimator and collect point of service (POS) collection as appropriate. Also collecting retail payment and maintaining accurate accounting transactions on all POS collections

• Assists with rehab diagnosis coding and obtaining medical diagnosis from physician office.

• Performs daily charge audits to ensure accuracy of charges.

• Ensures daily monitoring and maintenance of all assigned departmental work queues.

• Balances cash prepares deposits and records all transactions accurately and on assigned time frames.

• Demonstrates standards of excellence of care in all interactions for both internal and external customers. This includes phone triage calls to appropriate staff or departments conducting appointment reminder confirmation calls and problem solving through critical thinking.

• Prepares charts for delivery to medical records after discharge.

Education:

• High School Diploma or GED (required)

• 2 Year / associate degree (preferred)

Licensure/Certification:

• ICD 10 Certification (preferred)

• Medical Terminology (preferred)

• CPT coding (preferred)

Experience:

2 years of office experienced with insurance in medical office setting (preferred)

This document is not an exhaustive list of all responsibilities skills duties requirements or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor subject to reasonable accommodation.

Mercy Health is an equal opportunity employer.

As a Mercy Health associate youre part of a Misson that matters. We support your well-being personally and professionally. Our benefits are built to grow with you and meet your unique needs every step of the way.

What we offer
Competitive pay incentives referral bonuses and 403(b) with employer contributions (when eligible)
Medical dental vision prescription coverage HAS/FSA options life insurance mental health resources and discounts
Paid time off parental and FMLA leave short- and long-term disability backup care for children and elders
Tuition assistance professional development and continuing education support

Benefits may vary based on the market and employment status.

Department:

It is our policy to abide by all Federal and State laws as well as the requirements of 41 CFR 60-1.4(a) 60-300.5(a) and 60-741.5(a). Accordingly all applicants will receive consideration for employment without regard to race color national origin religion sex sexual orientation gender identity age genetic information or protected veteran status and will not be discriminated against on the basis of disability. If youd like to view a copy of the affirmative action plan or policy statement for Mercy Health Youngstown Ohio or Bon Secours Franklin Virginia; Petersburg Virginia; and Emporia Virginia which are Affirmative Action and Equal Opportunity Employer please email . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process please contact The Talent Acquisition Team at .