Program Manager, EDC

Position Title:

Position Type:

Hiring Range:

$37.31 - $44.79 / hour; Compensation will be based on education experience skills relevant to the role and internal equity

Pay Frequency:

A. POSITION PURPOSE

The primary purpose of this position is to provide leadership and management for the Leavey Executive Centers (LEC) programming related to partnered and customized projects. Specifically this person is the program execution and client manager for these programs and works with all related stakeholders to produce world-class programs that drive scale for the LEC portfolio. This position will report to the Sr. Associate Director of the Leavey Executive Center and is a full time position.

B. ESSENTIAL DUTIES AND RESPONSIBILITIES

• Drive the development and execution of customized and partner programs aligning offerings with client needs and organizational growth objectives

• Identify opportunities to expand existing client relationships and contribute to new business development through proactive engagement and solution-oriented thinking

• Develop and deliver compelling program communications that support client engagement program visibility and overall brand positioning

• Maintain and actively leverage CRM/database of client contacts program leads and participants to support pipeline development and relationship management

• Manage contracting processes ensuring alignment with client expectations and organizational standards

• Serve as a primary point of contact for clients fostering strong relationships and ensuring a high level of satisfaction and repeat business

• Coordinate and manage faculty and speakers ensuring content delivery aligns with client objectives and enhances program value

• Continuously assess and refine program offerings based on client feedback market trends and performance metrics to drive growth and innovation

• Develop document and optimize processes that support scalable program development and delivery

• Collaborate cross-functionally to support marketing initiatives including web presence and program promotion to attract and retain clients

• Track analyze and report on program performance client satisfaction and business outcomes to inform strategic decision-making

• Contribute to team planning and strategic discussions bringing a market- and client-oriented perspective to program development and service offerings

• Take on additional projects and responsibilities that support revenue growth client success and organizational priorities

C. PROVIDES WORK DIRECTION

• Will assist in guiding student workers

D. GENERAL GUIDELINES

Uses sound judgment within established procedures to make decisions and improve service delivery. Understands stakeholder needs identifies issues and recommends and implements solutions to enhance quality and efficiency. Monitors performance maintains client feedback and ensures accurate timely operations and reporting while supporting continuous process improvement.

E. QUALIFICATIONS

Requires strong relationship-building skills in a diverse environment with a customer-focused professional approach. Demonstrates excellent communication organization and multitasking abilities along with proficiency in Microsoft Office and digital tools. Handles confidential and detail-oriented work effectively while managing priorities in a fast-paced setting. Bachelors degree or equivalent experience required.

F. PHYSICAL DEMANDS

The role is primarily office-based requiring extended time at a computer with occasional movement between campus buildings and attendance at meetings trainings or conferences locally within the Bay Area or out of state. Reasonable accommodations are provided for qualified individuals with disabilities in accordance with applicable laws.

G. WORK ENVIRONMENT

The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job. Typical office environment and may be required to work from home up to 100% of time Heavy task and project oriented-work May experience frequent interruptions during work hours

Telecommute

Santa Clara University is registered to do business in the following states: California Nevada Oregon Washington Arizona and Illinois. Employees approved to telecommute are required to perform their work within one of these states.

EEO Statement

Equal Opportunity/Notice of Nondiscrimination

Santa Clara University is an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race color ethnicity national origin citizenship ancestry religion age sex sexual orientation gender gender expression gender identity marital status parental status veteran or military status physical or mental disability medical conditions pregnancy or related conditions reproductive health decision making or any other characteristic protected by federal state or local laws. For a complete copy of Santa Clara Universitys equal opportunity and nondiscrimination policies please visit the Office of Equal Opportunity and Title IX website at Notice of Availability

Santa Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report please visit the Campus Safety Serviceswebsite. To request a paper copy please call Campus Safety at . The report includes the type of crime venue and number of occurrences.

Americans with Disabilities Act

Consistent with its obligations under the law Santa Clara University will provide reasonable accommodations to applicants and employees with disabilities. Applicants who wish to request a reasonable accommodation for any part of the application or hiring process should contact the Department of Human Resources ADA Team ator by phone at . Please note: This contact information is intended for accommodation requests only. Resumes or inquiries about application status sent to this inbox will not be reviewed or forwarded. For resumes or questions regarding application status please contact .