IT Account Manager

Our client a well-established technology solutions provider based in Limerick is seeking an experienced and client-focused IT Account Manager. This role is centred on strengthening long-term customer partnerships enhancing client satisfaction and driving revenue growth across an established portfolio. The company places strong emphasis on building lasting relationships and supports continuous professional development.

As a IT Account Manager you will take ownership of key client relationships ensuring their evolving business and technology needs are understood and met with tailored solutions. This is a client-facing role requiring a proactive motivated professional with exceptional communication and time-management skills.

If you excel at fostering meaningful client relationships and enjoy adding value through trusted advisory and service excellence this opportunity offers an exciting platform to make a significant impact.

Key Responsibilities

• Serve as the primary point of contact for assigned clients building and maintaining strong trusted relationships.

• Understand client requirements and deliver appropriate IT solutions; prepare accurate and competitive quotations.

• Conduct structured account management activities including solution reviews technology stack assessments and quarterly business reviews.

• Oversee renewal cycles for service contracts software licences and subscriptions.

• Monitor client environments and requirements proactively addressing issues and ensuring outstanding service delivery.

• Collaborate with internal technical teams to support successful project delivery and ongoing service improvements.

• Identify opportunities to introduce new technologies services and enhancements aligned with client objectives.

• Manage scheduling and workload effectively to meet deadlines and service expectations.

• Participate in professional development initiatives to stay current with emerging technologies and industry best practices.

• Support broader business goals and undertake additional responsibilities as required.

Requirements

• Minimum of 3years experience in a similar IT account management role with proven success in managing and growing customer relationships.

• Strong communication client engagement and problem-solving abilities.

• Reliable transport for occasional travel to client sites and the companys office.

• Advantageous experience:

  • Microsoft 365 licensing knowledge

  • Strong technical understanding

  • Ability to deliver training or client workshops

  • Experience with account management platforms/CRM tools

• Full Irish driving licence required.

• Must be eligible to work and reside in Ireland (EC passport holder or current Stamp 4 Visa).

Required Experience:

Manager