Program Manager

Leading with our people Digital Consultants mission is to deliver the highest level of professional solutions while being a trusted partner and advisor to our customers. With a culture of practicality opportunity and creativity we remain dedicated to being honest trustworthy respectful and ethical in everything we are a certified SBA 8(a) small disadvantaged business that supports multiple IT customers within the Federal civilian and private sectors. Digital Consultants also offers our employees growth opportunities competitive wages and a full benefits package. Our founding principles Fairness and Common Sense make working here more than a job; its the Digital family.

Digital Consultants seeks an AV/IT Program Manager to oversee all aspects of the MSCoE G6 AV/IT Support contract at Fort Leonard Wood MO. The role leads personnel maintains performance standards and ensures operational readiness of AV/IT systems across all supported facilities. This position is on-site and contingent upon award.

Location: Fort Leonard Wood MO

Duties to include:

• Serve as the primary point of contact for the COR and MSCoE G6 leadership.
• Manage contract performance staffing scheduling and resource allocation.
• Oversee help desk Tier 1 and Tier 2 service delivery operations.
• Ensure compliance with DoD Army MSCoE and cybersecurity regulations.
• Approve and submit weekly monthly annual reports and all contract deliverables.
• Provide strategic planning for lifecycle management and system upgrades.
• Lead quality assurance and ensure compliance with QASP performance metrics.
• Coordinate event support staffing and readiness planning.
• Implement corrective action plans and manage risks/issues.
• Maintain documentation SOPs and performance records.

• Clearance: Secret
• Certifications: CompTIA Security or higher preferred. PMP or ITIL certification preferred.
• Education: Bachelors degree in IT Engineering AV Technology or related field required.
• Experience:
  • Minimum of five (5) years of AV/IT operations management or federal contract management experience required. Experience supporting DoD or federal technical service contracts preferred
  • Strong understanding of AV/IT systems networks and cybersecurity requirements.
  • Ability to lead teams manage performance and meet mission timelines.
  • Strong communication and stakeholder engagement skills.
  • Strong analytical and reporting abilities.
  • Experience supporting DoD or federal technical service contracts.
  • Prior experience with AV control systems IT network infrastructure and collaboration platforms is preferred.
• Physical Requirements: The candidate must be able to travel to other worksites as required and with or without reasonable accommodation be able to sit stand use computers and monitors and perform duties in an office environment for extended periods. The candidate must be able to lift up to 40 lbs. on occasion (e.g. moving a case of paper or similar task) that may occur occasionally.

Benefits: The company offers the following benefits to permanent full-time employees:

• Paid Time Off (PTO)
• Group health plans
• Income protection and supplemental benefits
• 401(k) plan with company matching
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Pet insurance options
• Employee Assistance Program (EAP)

Digital Consultants an inclusive and welcoming company is fully committed to hiring and retaining a diverse workforce without regard to race color religion sex (including pregnancy gender identity and sexual orientation) genetic information national origin age (40 or older) disability veteran status or any other protected characteristic.

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