Assistant Innkeeper

Who We Are:

Founded in 1891 by a group of visionary volunteers The Trustees of Reservations (The Trustees) is the Massachusetts premier conservation and preservation organization. The Trustees preserves for public use and enjoyment properties of exceptional scenic historic and ecological value in properties are open to all and we thrive by involving as many people as possible in all that we do. We aim to protect special places for future generations to enjoy in perpetuity and have helped protect more than 50000 acres including 27000 acres on more than 120 reservations that are open to the public. As a non-profit conservation organization we are funded and supported entirely by our visitors supporters volunteers and our 100000 Member encourage you to learn more about The Trustees on our website .

Posting Information:

Salary:$61250-$78750

Please note that new employees are placed in the range between $61250 and $71750to allow foran equitablestarting salary process and continual salary growth during an employees time at the Trustees.

Housing:Housing isprovidedand the Assistant Innkeeper must live on property.

Hours per week:40

Job Classification:Full-Time Exempt

JobType:Onsite

Location:The Inn at Castle Hill Ipswich MA

WhatYoullDo:

Your Impact:

Are you passionate about providing guests with an experience they will never forget As the AssistantInnkeeper at the Inn at Castle Hillyoullprovide top-notch service and hospitality in an iconic settingwhere guests can explore the historic structures beautiful beaches and the lush landscapes of the Crane Estate.

The Role:

As the Assistant Innkeeperyoullsupport the Innkeeper withoverall management and hospitality of the Inn at Castle Hillincluding daily operations and support functions.

Specificallyyoullbe responsible for:

Management

• StewardtheInn building and Tavern including scheduling and overseeing all renovations and routine maintenance

• Oversee the management of the Inn and ensure that all standards are met and all procedures followed to ensure safety of inn staff and guests.

• Develop new standards to enhance guest service foodandbeverage service and efficient operations of the Inn.

• Develop foodandbeverage programs.

• Prepare and cook gourmet breakfastscocktailsand beverages as needed.

• Oversee front desk operations fielding inquiries and ensuringefficient reservations check-inandcheck-out.

• Oversee Tavern events includingcorporate retreats wedding buyoutsdinnersand corporate meetings.

• Work with brides grooms eventplannersand other tavern users to ensure that their needs are met.

• Oversee and perform tavern set-upandbreakdown.

• Assume room cleaning and maintenance roles whenappropriate staffis not available. Check guestrooms andcommon areasfor cleanliness presentation and readiness for guests. Wash dry fold and storelaundryas necessary.

• Attend property staff and local committee meetings as assigned tomaintainstrong and effective communications.

• Work with other Trustees staff members in the region as well as volunteers and committees.

• Supervise and train front desk staff serversand housekeepers and be able to perform their tasks when necessary.

• Develop the social technicaland analytical skills of the staffasappropriate fortheir positions.

• Create and manage weekly staffschedulefor InnstaffandassisttheInnkeeperwithpayroll management as well as hiring new seasonal staff.

• Ensure the staff actina professional courteousmanner.

• Act as Innkeeper in absence of Innkeeper.

Guest Services

• Greet all visitors to the inn in a professional welcoming mannerand create an atmosphere of warmth and excellent service forguests.

• Promote Trustees membership and link guests to the work of The Trustees

• Introduce guests and visitors to the services of theInn as needed.

• Handle all telephone calls infriendly appropriate manner.

• Respond to guests needs and answer guests questions and concerns with objectivity and graciousness.

• Provide Concierge Service helping todirect guests to area attractions and securingdining reservations.

Financial Management and Marketing

• Ensure accuracy of guest invoices and payments.

• Accurately post all cash creditcardand other payment information.

• Prepare end-of-day financial statements; reconcile room sales and foodandbeverage sales.

• Purchase all food beveragehousekeepingand other supplies according to the needs of the Inn and inventory levels.

• Prepare and managethebudget and follow budget guidelines for all expenses.

• Ensure annual revenue goals are met.

• Develop annual marketing and advertising plan fortheInn including management of Inns media presence seasonal-eblasts and targeted networking.

• ManagetheInns social media channelswebsite online reviews and online collaborate with overall Crane Estate social media initiatives as needed.

• Develop and market opportunities to enhance guestsexperience attheInn and other Trustees properties through packagescollaborationsand special events.

• Collaboratewith areaChambers of Commerce MOTT North of Boston CAVB NEIRA Select Registry and other tourism organizations to promote visibility of the Inn and the Trustees.

This is afull-time exemptposition (40hoursper week)reportingdirectly tothe note that the AssistantInnkeeperis provided withTrusteeshousing andis required tolive on site.

WhatYoullNeed:

Skills and Experience:

• 3 to 5years of experience in hospitalityor hotel operations

• 3 to 5 years of supervisory experience

• Excellent communication and relationship skills

• Ability to effectively collaborate with Trustees staff

• Excellent management skills with experience leading and supporting a team

• Experience managing business social media accounts (e.g. Instagram Facebook) including content creation scheduling and audience engagement

• Ability to create and execute basic marketing strategies that promote the inn drive bookings and reflect the propertys brand through engaging visual and written content

• Ability to live on property.

• A Bachelor of Science degree in Hotel Administration (preferred).

• ServeSafeCertification (preferred)

• TIPS Training Certification (preferred)

Eligibility Criteria:

• Current authorization to work in the United States a candidate must have such authorization by his or her first day of employment.

• A valid drivers license as well as a satisfactory driving record as outlined in The Trustees driving policy. if needed

• A satisfactory criminal background (CORI) check.

Dontquite have all the skills and experience listed above We still want to hear from you!Research shows that historically marginalized groups are less likely to apply if they do not meet every single requirement. We are committed to building a diverse team and encourage you to apply even if you are missing some of the skills and experience above.

QuestionsContact our People team at.

Your Benefits:

• Housing: Housing isprovidedand the Assistant Innkeeper must live onproperty.

• Sick time: 15 daysper year

• Vacation time: 20 days per year(prorated)

• 12 observed holidays 3 floating

• Health insurance: You are eligible to participate in the Trustees health insurance benefit via Blue Cross Blue Shield (BCBS). BCBS also offers additional benefits such as fitness reimbursement and rewards for healthy habits.

• Short-Term and Long-Term Disability Insurance

• Massachusetts Paid Family Medical Leave

• Life Insurance

• 401k with 5% match after 1 year of employment

• Employee Assistance Program: Free access to a confidential service that helps employees and their communities with personal and work-related issues such as mental health support counseling and financial advice.

• Reciprocity:Enjoy access to free and discounted admission and membership to more than 50 nearby museums and cultural institutions for Trustees Staff Volunteers and Interns.

• Discounts: Enjoy free entry to all Trustees properties discount event tickets and discounted merchandise at our stores and on stays at our inns.

• Day of Wonder: Spend one workday per year to exploring a Trustees property

• Day of Service: Spend one workday per year to helping with a project at a Trustees property

Equal Opportunity and Diversity:

The Trustees is a proud equal opportunity employer and does not discriminate against any protected status including but not limited to age race ethnicity sex gender sexual preferences nation of origin religion or disability status and strongly encourages applications from people of color persons with varying abilities women and LGBTQ applicants. We aspire to reflect and effectively serve the residents and communities of Massachusetts who are at the core of our mission.

The Trustees commitment to advancing the organizations vision for this work may be found here:Diversity Belonging Inclusion and Equity.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

We are committed to creating an inclusive and accessible work environment. To request reasonable accommodation during the application or interview process please contact us at .

Required Experience:

Junior IC