Reservations & Rooms Coordinator

Reporting to the Senior Reservations Manager with a dotted line to Rooms leadership the Reservations & Rooms Coordinator supports daily reservations and front office operations with a strong sense of ownership attention to detail and commitment to Fairmont luxury service standards. This role ensures inventory accuracy seamless pre-arrival coordination and an elevated guest experience from booking through arrival. 

This role serves as a key operational liaison between Reservations Front Office and Revenue Management supporting room inventory coordination VIP and special request handling group rooming list accuracy and system hygiene within PMS and reservations platforms. This position is execution-focused non-managerial and designed to strengthen collaboration across Rooms functions while developing operational expertise. 

Focus:

Operational execution and ownership of sameday arrival readiness inventory and data accuracy luxury service delivery prearrival challenge resolution and crossdepartmental partnership. 

Reservations & Front Office Coordination 

• Ensure guest communication related to arrivals room readiness and special requests meets Fairmont luxury tone accuracy and responsetime standards. 
• Support daily reservations activities including booking accuracy modifications cancellations and inventory coordination. 
• Own coordination and followthrough for sameday arrivals ensuring room readiness special requests and guest preferences are accurately reflected prior to arrival. 
• Monitor and manage the Reservations inbox ensuring timely accurate responses and brandappropriate guest communication. 
• Identify and assist in resolving OTA discrepancies duplicate profiles and reservation inconsistencies prior to arrival. 
• Monitor and manage Opera traces and task followups related to arrivals room changes billing instructions and guest preferences. 
• Assist with managing group blocks rooming lists cutoff dates and inventory controls in partnership with Sales Conference Services Catering Reservations and Front Office. 
• Assist in handling VIP reservations special requests and prearrival coordination as needed. 
• Ensure routing and billing instructions are accurate and aligned with reservations group contracts and guest profiles prior to arrival. 
• Maintain uptodate knowledge of room types packages promotions seasonal offers and hotel amenities to support accurate selling and guest guidance. 
• Ensure guest profile accuracy and preference details are reviewed and validated as part of daily arrival preparation. 

Rooms Inventory & Pre-Arrival Support 

• Support daily room inventory accuracy in Opera PMS including reconciliation of room types and availability. 
• Partner with Front Desk and Housekeeping to support smooth room flow during high-occupancy periods. 
• Provide active operational support during sellout dates highoccupancy periods and compression nights. 
• Assist Front Office leadership with daily arrivals preparation occupancy planning room prioritization and room reassignment under established guidelines. 
• Support room assignment strategy for VIPs early arrivals extended stays and special accommodations. 
• Escalate complex overbooking decisions guest displacement scenarios or service recovery needs to Front Office leadership in accordance with established guidelines. 

Guest Profile & Data Integrity 

• Ensure guest profiles are accurate and up to date including preferences loyalty status special requests and stay history. 
• Support proactive resolution of pre-arrival opportunities related to room type rate discrepancies preferences and booking channel errors escalating when appropriate. 

Group & Business Support 

• Coordinate with Sales Catering Conference Services and Front Office teams to support group arrivals and VIP blocks. 
• Assist in ensuring group data and billing instructions are accurately reflected in PMS. 
• Partner closely with Revenue Management to support inventory alignment arrival patterns and guest priority handling during peak demand periods. 
• Support Loyalty and VIP recognition efforts by ensuring status preferences and amenities are accurately reflected and communicated prior to arrival. 
• Assist in identifying repeat guests VIPs and special occasions to support personalized prearrival planning. 

Guest Experience & Service Support 

• Demonstrate consistent luxury service awareness attention to detail and proactive problemsolving throughout the prearrival and arrival experience. 
• Take ownership of assigned tasks and ensure followthrough to resolution in a timely and professional manner. 
• Support handling of prearrival and arrivalrelated guest concerns in alignment with Fairmont service standards. 
• Monitor guest feedback related to the arrival experience and escalate trends or service gaps to leadership. 

Guest Preference Alignment & Premium Room Support 

• Identify opportunities to support room upselling premium room placement and pre-arrival premium room and amenity coordination initiatives. 
• Support Rooms Division revenue goals through effective room category management and guest preference alignment. 
• Assist in promoting hotel packages upgraded accommodations and value-added amenities during the pre-arrival process. 

Systems & Operational Support 

• Perform routine system checks ensuring reservations and room data accuracy. 
• Assist with troubleshooting basic system discrepancies. 
• Escalate system or inventory issues to leadership for resolution. 

Other Responsibilities 

• Support special projects related to rooms operations and guest experience. 
• Maintain confidentiality of proprietary information and protect company assets. 
• Participate in training and cross-departmental initiatives. 
• Perform other reasonable job duties as assigned. 

Qualifications :

• Strong written and verbal communication skills 
• High attention to detail and organizational skills 
• Service-oriented mindset 
• Ability to multitask and collaborate across departments 
• Prior Front Office or Reservations experience preferred 
• Experience with Opera PMS preferred 

Physical Demands 

• This position requires the ability to focus attention on guest needs remaining calm and courteous.  
• Occasional standing walking lifting and carrying up to 20 lbs.  
• Perform other reasonable job duties as requested. 

Required Education and Experience 

• Bachelors degree in Hotel Management Finance Accounting Mathematics or related field preferred; equivalent hospitality experience considered.  
• Hospitality industry experience preferred; reservations and/or front office experience strongly preferred 

Visa Requirements:Must provide proof of eligibility to work inthe United States. 

Additional Information :

Accor is proud to be an Equal Opportunity Employer EOE/M/F/V/D. 

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.  

Whats in it for you:

• Paid time off
• Medical Dental and Vision Insurance 401K
• Complimentary Shift Meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academy designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities such as Planet 21
• Career development opportunities with national and international promotion opportunities

Remote Work :

No

Employment Type :

Full-time