Welcome Center Coordinator

Are you a welcoming organized and service-minded professional who enjoys being the first point of contact for visitors alumni students and campus partners The IU Alumni Association is looking for a Welcome Center Lead to support the DeVault Alumni Center and help create an exceptional experience for everyone who walks through our doors.

In this full-time role youll serve as a front-line representative of IUAA providing customer service answering questions connecting visitors with university resources and supporting day-to-day Welcome Center operations. Youll also assist with administrative coordination maintain accurate records in university systems support executive office operations and serve as a key building manager contact for the DeVault Alumni Center.

What youll do:

• Welcome and assist alumni students visitors staff and stakeholders
• Respond to inquiries and connect people with IU IU Foundation and IUAA programs and services
• Provide professional customer service and help resolve routine concerns
• Maintain accurate data and records in IU Advancement CRM and related systems
• Support communication and coordination across IUAA IU Foundation IU schools and campus partners
• Assist with executive office and operational needs
• Coordinate day-to-day building operations facility requests access needs and safety-related processes

Qualifications :

Were looking for someone who brings:

• A strong customer service mindset
• Excellent verbal and written communication skills
• Professionalism reliability and attention to detail
• Strong organization and time-management skills
• The ability to manage changing priorities in a fast-paced environment
• Confidence using Microsoft Office CRM platforms and standard office systems
• A collaborative spirit and commitment to creating a welcoming environment

Minimum qualifications:

High school diploma or GED and at least two years of relevant experience.

Additional Information :

The compensation as a salaried non-exempt role paying $40000. This role is onsite Monday - Friday from 8 a.m. - 5 p.m.

This role will be posted for 10 days minimum but may remain open longer. The IUF is committed to providing a safe respectful and professional work environment that is free of Discrimination and Harassment. The IUF will not tolerate any form of Discrimination or Harassment based on the Individuals race ethnicity religion color sex age national origin genetic information sexual orientation disability gender identity or expression ancestry marital status protected veteran status pregnancy or any other basis prohibited by law. 

Remote Work :

No

Employment Type :

Full-time