Senior Software Engineer, Agentic Systems Moveworks

The Role

Were building the runtime infrastructure that powers Moveworks AI agents the systems that orchestrate execute and deliver agent responses to millions of enterprise users in real time. This is not an ML role. This is a distributed systems engineering role at the heart of the agentic AI wave.

Our AI agents can plan execute multi-step workflows call tools wait on human input and resume all while maintaining correctness observability and low latency. The systems that make this possible are what youll build and own.

What you get to do in this role:

• Agent orchestration engine A state machine that manages long-running agent sessions coordinating planning execution and user interaction across multiple LLM calls and tool invocations
• Distributed session management Lease-based ownership using DynamoDB conditional writes heartbeat protocols and crash recovery via checkpointing
• Event-driven message pipeline SQS FIFO queues for ordered delivery Kafka consumers for event processing and real-time streaming via gRPC and
• Structured concurrency Python asyncio TaskGroups running multiple concurrent tasks per session (message polling lease heartbeats output publishing orchestrator execution) with fail-fast semantics and graceful cancellation
• Observability infrastructure OpenTelemetry instrumentation distributed trace context propagation across async boundaries custom span lifecycle management for sessions that span minutes
• Caching and state layers Redis DynamoDB KV stores with per-org/per-bot scoping batch read optimization and hot-reload configuration

Qualifications :

To be successful in this role you have:

You should have deep experience in at least 3 of these areas:

• Distributed systems: consistency models idempotency exactly-once delivery distributed locking/leasing
• Concurrent/async programming: Python asyncio Go goroutines structured concurrency cancellation handling
• Event-driven architectures: message queues (SQS Kafka) pub/sub backpressure delivery guarantees
• Database systems for infrastructure: DynamoDB (conditional writes transactions) Redis (connection pooling pub/sub)
• Observability: OpenTelemetry distributed tracing span context propagation Prometheus metrics
• gRPC/protobuf: streaming RPCs service interface design error handling patterns

Required:

• 5 years building production backend/infrastructure systems
• Strong in Python or Go (ideally both)
• Experience designing and operating systems that handle real traffic at scale
• Comfort with ambiguity these are novel problems without textbook solutions

Additional Information :

Work Personas

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Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

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Remote Work :

No

Employment Type :

Full-time