Founder's Office

About Kastle

Kastle is building AI operating system for consumer lending starting with mortgage. We work with some of Americas largest mortgage lenders helping them scale their contact center and compliance operations using AI-driven voice agents. Backed by Y Combinator Commerce Ventures and executives from Snapdocs Google and WePay we are redefining lending with AI.

About The Role

Youll sit in the Founders Office and act as force-multiplier to the CEO and leadership team. This is not a coordination role this is an execution role. Youll take ambiguous cross-functional problems (GTM product ops customer delivery hiring internal cadence) and drive them to crisp plans clear owners and shipped outcomes.

What Youll Do

CEO & Founder Enablement

• Own the CEOs operating cadence: weekly priorities KR tracking meeting hygiene decision logs follow-ups.

• Turn leadership conversations into action: write crisp memos capture decisions assign owners drive closure.

• Prepare internal and external meetings: briefs stakeholder maps agendas talking points post-meeting execution.
  

Strategic & Cross-Functional Execution

• Run special projects across Product Engineering Sales and Customer Success often simultaneously.

• Build lightweight systems: dashboards templates playbooks and operating routines that scale.

• Drive 01 initiatives: customer onboarding plans KPI frameworks pricing analyses process redesigns.
  

GTM & Customer Delivery Ops

• Support enterprise deal execution: proposal/SOW hygiene pricing models redline coordination mutual action plans.

• Create customer-ready artifacts: exec updates ROI/KPI reporting launch comms rollout plans.

• Own the details on high-stakes timelines: dependencies risk flags escalation paths.
  

Compliance Quality & Governance

• Help operationalize compliance: tracking policy updates QA workflows audit-ready documentation evidence collection.

• Maintain discipline around change management: what changed why who approved what the rollout plan is.
  

Internal Operations

• Improve internal throughput: planning rituals meeting structures hiring process upgrades tooling choices.

• Partner with Finance/BizOps on budgeting vendor management and operational metrics as needed.
  

What Success Looks Like (First 90 Days)

• Youve built a reliable founder/leadership operating cadence: priorities KPIs decision logs follow-up system.

• 24 cross-functional projects are moving faster because youre driving alignment and execution.

• Leadership is spending less time on coordination and more time on decisions.

• Customer launches and deliverables are cleaner: clearer owners fewer surprises tighter comms.
  

Who You Are

• High-agency operator: you proactively diagnose problems and drive solutions end-to-end.

• Structured thinker: you write clearly make crisp plans and turn ambiguity into concrete next steps.

• Low ego high standards: you do what it takes and you care about quality.

• Fast learner: you can ramp quickly in complex regulated domains.

• Trustworthy: you handle sensitive information with discretion.

• Comfortable with intensity: early-stage pace shifting priorities and high expectations.

• Founder energy: youre a past founder or have ambitions of becoming one.
  

Preferred Background (not required)

• 37 years experience in a demanding environment: startup ops consulting banking/fintech ops product ops investment/strategy or founder-led roles.

• Prior work with enterprise customers and/or regulated workflows (finance mortgage insurance healthcare).

• Strong writing: memos project plans customer updates specs.
  

Skills We Care About

• Project management (real execution not just status updates)

• Exceptional written and verbal communication

• Analytical ability (Excel/Sheets basic modeling KPI design)

• Stakeholder management (execs and ICs internal and external)

• Operational rigor (process documentation follow-through)
  

How to Apply

Email with your resume or LinkedIn and a few sentences on the most operationally complex thing youve owned end-to-end.

Required Experience:

Founder