Director of Operations FQHC

Job Title: Director of Operations FQHC

Location: Hamtramck MI
Employment Type: Full-Time

Lead and Scale Mission-Driven Care at EPIC Care Centers INC

At EPIC Care Centers Inc we are committed to expanding access to high-quality patient-centered care for underserved and vulnerable populations. As we grow our Federally Qualified Health Center (FQHC) footprint we are seeking a strategic and hands-on Director of Operations to lead optimize and scale our FQHC operations.

This is a high-impact leadership role responsible for ensuring operational excellence regulatory compliance and sustainable growth while maintaining a strong focus on quality access and community impact.

What Youll Do

Operational Leadership & Strategy

• Lead day-to-day operations across FQHC clinic sites ensuring efficient workflows and high-quality patient care.
• Develop and execute operational strategies aligned with organizational goals andHRSA/FQHC requirements.
• Supportclinic expansion new site launches and service line growth.

FQHC Compliance & Regulatory Oversight

• Ensure full compliance withHRSA Health Center Program requirements including:

• Scope of Project
• Sliding Fee Discount Program (SFDP)
• UDS reporting and performance measures

• Maintain readiness forHRSA Operational Site Visits (OSVs)and audits.
• Oversee policies and procedures to ensure adherence tofederal state and local regulations.

Financial Performance & Optimization

• Partner with finance to managebudgets cost controls and revenue cycle performance.
• Monitor key financial drivers includingvisit volume payer mix and reimbursement optimization.
• Support340B program oversightin collaboration with pharmacy and compliance teams.

Quality Access & Patient Experience

• Drive improvements inclinical quality measures patient outcomes and satisfaction.
• Ensure access standards are met includingtimely appointments and reduced barriers to care.
• Support implementation ofvalue-based care initiativesand population health strategies.

Team Leadership & Development

• Lead and develop clinic leadership (Practice Managers Site Leads etc.).
• Build a high-performing mission-driven culture focused on accountability and continuous improvement.
• Partner with HR onrecruitment retention and staff development.

Cross-Functional Collaboration

• Work closely with clinical leadership compliance finance IT and population health teams.
• Ensure alignment between operations patient care delivery and organizational strategy.

Data Reporting & Performance Management

• Track and analyze KPIs includingUDS measures productivity access and financial performance.
• Utilize data to drive operational improvements and strategic decisions.
• Prepare reports for executive leadership and board-level visibility as needed.

What You Bring

Required Qualifications

• Bachelors degree in Healthcare Administration Business or related field (Masters preferred).
• 510 years of healthcare operations experience with at least 3 years in a leadership role.
• Direct experience working in anFQHC or community health center environment.
• Strong knowledge ofHRSA regulations UDS reporting and compliance requirements.

Skills & Competencies

• Strategic thinker with strong execution capabilities
• Deep understanding ofFQHC financial drivers and reimbursement models
• Strong leadership communication and organizational skills
• Data-driven mindset with experience using metrics to improve performance
• Ability to thrive in a fast-paced growth-oriented environment

Preferred Qualifications

• Experience with340B programs
• Experience managingmulti-site operationsand cross-functional teams.

Why Join EPIC Care Centers INC

• Mission-Driven Impact Expand access to care for underserved communities
• Leadership Opportunity Play a key role in building and scaling FQHC operations
• Collaborative Culture Work with a team dedicated to innovation and patient care
• Growth Environment Be part of a rapidly expanding organization