Retrieval Officers
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Job Location:
Monthly Salary:
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
Customers who purchase phones through our BNPL (Buy Now Pay Later) scheme are expected to repay their installments within the agreed repayment schedule. However in cases where customers default or their payments become overdue our Retrieval Officers step in to manage the recovery process.
The role of a Retrieval Officer involves professionally engaging with these customers through calls and physical visits where necessary to understand the reasons behind the overdue payments. They assess each situation carefullywhether it is financial difficulty misunderstanding of the repayment terms or deliberate refusal to payand provide appropriate guidance or resolution options where possible.
Where a customer is unable or unwilling to fulfill their repayment obligations after due engagement the Retrieval Officers are responsible for initiating the recovery of the financed device in line with company policy.
Field Retrieval Officers are typically:
* Highly communicative and persuasive with strong negotiation skills
* Resilient and result-driven able to work under pressure and meet recovery targets
* Good at conflict management and maintaining professionalism in difficult situations
* Physically active and willing to work in the field often covering different locations
* Detail-oriented ensuring proper documentation of customer interactions and recovery status
* Ethical and compliant operating strictly within approved recovery guidelines and procedures
Overall the role is a balance of customer engagement problem-solving and asset recovery aimed at minimizing losses while maintaining professionalism and respect for customers.
The role of a Retrieval Officer involves professionally engaging with these customers through calls and physical visits where necessary to understand the reasons behind the overdue payments. They assess each situation carefullywhether it is financial difficulty misunderstanding of the repayment terms or deliberate refusal to payand provide appropriate guidance or resolution options where possible.
Where a customer is unable or unwilling to fulfill their repayment obligations after due engagement the Retrieval Officers are responsible for initiating the recovery of the financed device in line with company policy.
Field Retrieval Officers are typically:
* Highly communicative and persuasive with strong negotiation skills
* Resilient and result-driven able to work under pressure and meet recovery targets
* Good at conflict management and maintaining professionalism in difficult situations
* Physically active and willing to work in the field often covering different locations
* Detail-oriented ensuring proper documentation of customer interactions and recovery status
* Ethical and compliant operating strictly within approved recovery guidelines and procedures
Overall the role is a balance of customer engagement problem-solving and asset recovery aimed at minimizing losses while maintaining professionalism and respect for customers.
Required Experience:
Manager
About Company
An intuitive digital wallet with account opening, money transfer and bill payments in one. Earn as you spend.
