Deputy Head of Account Management

Job Status: Full Time Ongoing

Salary: Base salary of $122657 per annum plus 12% Superannuation Contributions

Applications Close:Sunday 24^th May at 11:55pm

Role Enquires:

Online Application Support: Frequently Asked Questions

An organisation where diversity of thought and experience is valued supported and respected.

THE HOUSE

The Sydney Opera House occupies a unique place in the cultural landscape. A globally recognised icon synonymous with inspiration and imagination its one of the worlds busiest performing arts centres the nations premier tourism destination and a World Heritage masterpiece that belongs to the people of NSW. Driving this incredible place is a team of passionate and dedicated people. Join us in shaping the Opera Houses future and be provided with opportunities to grow and develop while making a positive contribution to our community.

The Opera House is a living work of art. A place of possibility and wonder on and off the stage. We bring people together to be uplifted empowered and entertained. As set out in the Sydney Opera House Strategy 2024-2026 our ambition is to be Everyones House. To make this real we are focused on four themes that underpin our organisational values (Creativity Courage Inclusivity Integrity Collaboration and Care):

• Everyone feels welcome here.
• We better understand and connect with the community.
• We are future ready.
• We lead and inspire positive change.

For more information about the Sydney Opera House please refer to our website.

YOUR NEW ROLE

This position provides senior-level event account management services to all hirers at Sydney Opera House and supports the Head of Department in managing the Account Management team and its workload.

The Deputy Head of Account Management assists the Head of Account Management in ensuring the team delivers exceptional customer service to hirers and stakeholders. It fosters strong collaborative relationships to ensure requirements are clearly understood and executed in line with the Opera Houses artistic vision and strategic goals. Responsibilities include managing event allocations and team workloads contributing to strategic event planning providing high-level event support and overseeing the wellbeing and professional development of the teams Coordinators.

Further detailed information about the role and its requirements can be obtained from the role description.

ARE YOU THE ONE

Key Responsibilities/skills:

• Extensive experience in event and/or theatre management with a proven ability to deliver complex events in high-pressure fast-paced environments.
• Strong leadership capability including supervising mentoring and developing staff to drive performance wellbeing and team effectiveness.
• Demonstrated financial and contractual management expertise including budgeting cost control and compliance with procurement requirements.
• Advanced communication and negotiation skills with the ability to manage diverse stakeholders and resolve competing priorities effectively.
• Proven project management skills with the capacity to plan prioritise and deliver multiple concurrent events using relevant systems and tools.
• Sound judgement and decision-making ability with experience operating autonomously while managing risk and escalating critical issues appropriately.

THE PERKS

The Sydney Opera House give you access to a fantastic range of benefits including:

• 10% off onsite food and beverage outlets like Opera Bar and First Nations restaurant Midden.
• 5 weeks annual leave for all ongoing and temporary staff.
• Access to salary packaging and discounted health insurance.
• Access to a range of professional development programs and staff engagement initiatives.
• Staff community groups like SOH Pride First Nations Staff Network Sustainable Environmental Action Leaders (SEALs) and more.
• Fitness Passport and complimentary wellbeing programs including pilates yoga circuit classes physiotherapy sessions as well as other wellbeing initiatives.
• Working for an organisation with a 6 Star Green Star performance rating from the Green Building Council of Australia.
• Working for an organisation committed to the United Nations Sustainable Development Goals and the worlds first arts organisation to join the UNs Global Compact an international sustainability initiative designed to build a better future for us all.
• Complimentary tickets to shows.
• And many more!

EQUITY AND INCLUSION

The Opera House is an inclusive employer that recognises everyone is unique. The organisation welcomes you for who you are as you are. So if you require any adjustments to the recruitment process please contact us as to discuss. Even if you think youd be a great fit but dont necessarily tick every box in the role description please get in touch.

We welcome and encourage applications from First Nations people recognising the value unique skills and knowledge that First Nations employees bring to the workplace. We welcome and encourage applications from people of all genders people who are d/Deaf and/or with disability from culturally and linguistically diverse backgrounds neurodiverse refugees and the LGBTQIA community.

NEED TO WORK FLEXIBLY

We know flexibility means different things to different people so let us know how we can support you to be your best.

SOUND LIKE YOU APPLY NOW

Please submit your cover letter and CV via our online addition you will be prompted to answer the two following targeted questions in the online application platform.

1. Describe a time when you supported or deputised for a senior leader while managing competing event priorities. How did you plan and allocate workloads support team wellbeing and performance and ensure consistent high-quality outcomes for clients and stakeholders

1. Provide an example of a complex event or portfolio you managed involving multiple internal and external stakeholders with competing priorities. How did you balance customer advocacy with organisational objectives manage stakeholder relationships and communication and ensure contractual and operational compliance to deliver successful outcomes

Responses 400-500 words per question.

To be eligible to apply for this position applicants must have existing Australian work rights. Any offer of employment will be subject to a satisfactory National Police Check and Pre-Employment Health Assessment. The assessment seeks information only relevant to performing the inherent requirements of the job it remains strictly confidential and applicants will be informed of the result.

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

Your personal information is being collected to enable the Sydney Opera House to assess your suitability for appointment to the position you have applied for. This personal information will be managed in accordance with the Sydney Opera House Privacy Management Policy and Plan.

Applications will not be accepted from recruitment agencies.