Senior Customer Success Manager, Consumables

This role can be located in one of our approved corporate offices in Austin TX USA New York NY USA Santa Monica CA USA.

Lead transformational growth for Fortune 500 retail brands on Amazons marketplace. As a Senior Customer Success Manager youll create vendor strategies that directly impact millions of customer experiences drive marketplace innovation and shape the future of retail commerce on one of the worlds largest e-commerce platforms.

Join our dynamic team as a Senior Customer Success Manager in Amazon Vendor Services where youll drive business growth for key vendors on Amazons retail platform. This role combines strategic partnership management data-driven decision making and operational excellence to enhance the vendor experience. Youll develop and execute business plans that optimize selection merchandising and operational efficiency while delivering measurable results for both vendors and this role youll analyze data to provide strategic insights develop joint business plans while ensuring exceptional operational standards. Youll collaborate with cross-functional teams to identify growth opportunities optimize vendor performance and enhance the customer experience. This position offers the opportunity to make meaningful impact while working with diverse stakeholders in a dynamic e-commerce environment.


Key job responsibilities
Partner with vendors to develop and execute strategic business plans that drive growth and improve customer experience Analyze data trends to identify opportunities and provide actionable recommendations Lead promotional planning and execution while ensuring catalog optimization Build collaborative relationships with internal teams and vendor partners Manage multiple projects while maintaining high operational standards

A day in the life
Review performance metrics and present recommendations during vendor meetings Collaborate with cross-functional teams to resolve operational challenges Guide vendors on utilizing Amazon tools and systems effectively Participate in strategic planning sessions with category managers Support continuous improvement initiatives across the organization

About the team
Amazon Vendor Services provides comprehensive support to enrolled partners through dedicated customer success management strategic advice operational execution and advanced program access. Our inclusive team values collaboration innovation and professional growth while working to enhance both vendor and customer experiences.

- Bachelors degree or equivalent
- Experience managing time efficiently meeting personal goals and working effectively with internal partner and customer teams
- 4 years of vendor or client facing experience in Account Management Vendor Management and/or relevant experience in associated fields such as Buying Planning or Merchandising
- Data analysis experience including manipulating large datasets from complex systems and interpreting results
- Proficient in Microsoft Excel
- Experience in relationship management
- Demonstrated ability to work effectively in fast-paced environments
- Excellent professional written and verbal communication skills

- 5 years of e-commerce or retail industry experience
- Professional experience in Buying Planning or Merchandising
- Experience with business intelligence tools (Tableau Salesforce)
- Experience rapidly adapting to change and dealing with ambiguity
- Background in process improvement methodologies
- Advanced degree certifications or equivalent experience
- Experience working with diverse stakeholders and teams
- Project management experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at CA Santa Monica - 80000.00 - 140000.00 USD annually
USA NY New York - 88000.00 - 154000.00 USD annually
USA TX Austin - 80000.00 - 140000.00 USD annually