Enterprise Client Success Manager

About Payoneer

Founded in 2005 Payoneer is the global financial platform that removes friction from doing business across borders with a mission to connect the worlds underserved businesses to a rising global economy. Were a community with over 2500 colleagues all over the world working to serve customers and partners in over 190 countries and territories.

By taking the complexity out of the financial workflowsincluding everything from global payments and compliance to multi-currency and workforce management to providing working capital and business intelligencewe give businesses the tools they need to work efficiently worldwide and grow with confidence.

Were looking for a motivated self-starter who can operate in a fast-paced environment to grow new and existing accounts. The ideal candidate is comfortable with technology products and services possesses the ability to convey complex technical concepts to non-technical stakeholders and has a proven track record of success managing executive and C-level relationships at large and dynamic corporations.

This role will be based in our London office

What youll do:

Deliver on companys KPIs for managed accounts which include annual retention objectives and growth objectives

Develop and nurture relationships with key client stakeholders including C-Suite and senior management while understanding clients strategic initiatives and decision-making process.

Maintain and grow revenue through strategic business plan creation consultative selling and development of upsell and cross-sell opportunities

Negotiate contract extensions pricing and work collaboratively with internal stakeholders to execute on revenue goals and objectives

Interpret data (market data competitive data proprietary data and client supplied data) to include in data-driven decision-making process and to create a clear view on status of client

Conduct business reviews with clients to track against both Payoneer and clients KPIs and prioritize plans to achieve objectives.

Identify potential new products/services and supply inputs to product and R&D teams to place on roadmap to serve clients with a long-term view

Support close collaboration between Enterprise Client Success Sales Legal Finance Marketing Innovation and Product Managers to develop solutions and advice (e.g. legal/regulatory)

Be a steward to resolve operational issues that may be affecting the client by working with technical teams to drive resolution on behalf of client.

What were looking for:

5 years of experience in a client-facing role in high growth technology firms payments firm fintech space or in a financial institution

Ability to work with all teams including sales/bd finance marketing risk customer care legal product professional services and compliance

Expert communicator who is motivated to own all aspects of the client relationship and be the clients advocate within Payoneer

Creative problem solver with the ability to think out of the box but also to know how to plan prioritize and execute on strategies to meet client needs and revenue goals

Business planning and commercial management skills

Proactive value-based relationship-building skills

Data-driven and analytical mindset

Successful track records of achieving commercial targets

Able to travel to clients.

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