Manager, Infusion Operations
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Job Location:
Grand Rapids, MI - USA
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Summary - Manager Infusion Operations
The Manager of Infusion provides operational leadership for two ambulatory infusion sites (Muskegon and Beltline) with overall accountability for daily operations patient experience quality outcomes and financial performance. This role is responsible for developing standardizing and sustaining workflows as well as care delivery processes that support safe efficient and patient centered infusion services. This position also leads team development supports site growth and ensures consistent operations across locations while aligning infusion services with broader organizational priorities.
Essential Functions -Manager Infusion Operations
- Accountable in collaboration with dyad partners for the delivery of quality services though consistent application of polices procedures protocols and standards and through support for an educational plan to meet the needs of the team and assure compliance. Identifies policies/procedures/standard work needed for site/service and participates in writing reviewing and revising site/service policies/procedures/standard work.
- Responsible for creating an environment that promotes patient satisfaction. Ensures that patients their families visitors customers and employees are treated with kindness and respect. Demonstrates teamwork and integrity in all work-related activities. Ensures that work-performed supports Corewell Healths mission. Responsible for monitoring patient satisfaction data and meeting established target. Ensures that team members are delivering an exceptional experience and responding to concerns and complaints in a timely and effective manner. Develops action plans to create and ensure an environment of patient satisfaction.
- In collaboration with dyad and director leadership assists in the development and management of the operational and capital budgets. Oversees/responsible for monitoring and managing labor and expenses within the practice. Collaborates or assumes primary accountability for interviewing recruitment/hiring/retention performance monitoring initiating counseling and corrective action and terminating staff consulting with Human Resources and providers. Oversees/monitors time and attendance records and prepares/reports payroll for team.
- Responsible for employee engagement/satisfaction and developing a culture of excellence and engagement within the practice. Creates and maintains a work environment conducive to effective communication collaboration team building and professionalism. Responsible for developing initiating and monitoring change within the office. Holds regular team meetings and is responsible for timely communication with team providers and other leadership.
- Oversee/participates in initiatives as defined by the organization. Ensures that processes and services are continuously monitored for quality cost effectiveness and efficiency. Makes and implements recommendations to improve operations and to implement new services for areas of responsibility.
- Ensures that services are provided in accordance with state and Federal regulations organizational policy and accreditation/compliance requirements.
Oversees and mentors leadership team supporting operations of multiple sites specialties and programs (typically 3 or more) etc.
Supports dyad leadership with value cost quality and provider/patient satisfaction. Reviews and monitors operational reporting tools and creates action plans for identified opportunities.
Key Functions / Skill Sets (Preferred):
Lead day to day operations of two ambulatory infusion centers ensuring effective patient scheduling appropriate staffing coverage and efficient clinic workflows.
Collaborate with pharmacy central authorization nursing and provider teams to improve patient access enhance the patient experience and increase operational efficiency.
Ensure high standards of clinical quality safety and regulatory compliance through adherence to infusion therapy protocols accreditation standards and organizational policies.
Supervise coach and develop multidisciplinary staff including hiring onboarding performance management and fostering a collaborative high performing team culture.
Monitor and manage operational and financial performance including productivity metrics supply utilization and expense control.
Qualifications - Manager Infusion Operations
- Required Bachelors Degree or equivalent business management health care administration or other related area
- Preferred Masters Degree or equivalent business management health care administration or other related area
- Will consider alternative multidisciplinary licensure - pharmacist nursing
- 5 years of relevant experience health care/medical practice or related work Required
- 3 years of relevant experience recent and relevant supervisory or management Required
- Experience with Electronic Medical Records and other medical practice systems Preferred
- Pallet to Waist (6 from floor) > 5 lbs: Seldom up to 10 lbs
- Waist to Waist > 5 lbs: Seldom up to 10 lbs
- Waist to Chest (below shoulder) > 5 lbs: Seldom up to 10 lbs
- Waist to Overhead > 5 lbs: Seldom up to 10 lbs
- Bilateral Carry > 5 lbs: Seldom up to 10 lbs
- Unilateral Carry > 5 lbs: Seldom up to 10 lbs
- Pushing Force > 5 lbs: Seldom up to 10 lbs
- Pulling Force > 5 lbs: Seldom up to 10 lbs
- Sitting: Frequently
- Standing: Occasionally
- Walking: Occasionally
- Forward Bend - Standing: Seldom
- Forward Bend - Sitting: Occasionally
- Trunk Rotation - Standing: Seldom
- Trunk Rotation - Sitting: Occasionally
- Reach - Above Shoulder: Seldom
- Reach - at Shoulder or Below: Seldom
- Handling: Occasionally
- Forceful Grip > 5 lbs: Seldom
- Forceful Pinch > 2 lbs: Seldom
- Finger/Hand Dexterity: Frequently
How Corewell Health cares for you
Comprehensive benefits package to meet your financial health and work/life balance goals. Learn more here.
On-demand pay program powered by Payactiv
Discounts directory with deals on the things that matter to you like restaurants phone plans spas and more!
Optional identity theft protection home and auto insurance pet insurance
Traditional and Roth retirement options with service contribution and match savings
Eligibility for benefits is determined by employment type and status
Primary Location
SITE - Corewell Health Place - 100 Corewell Drive NW - Grand RapidsDepartment Name
Pharmacy Corp Admin - CorporateEmployment Type
Full timeShift
Day (United States of America)Weekly Scheduled Hours
40Hours of Work
7am-5pm variableDays Worked
M-F variable weekendsWeekend Frequency
Variable weekendsCURRENT COREWELL HEALTH TEAM MEMBERS Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.
Corewell Health is committed to providing a safe environment for our team members patients visitors and community. We require a drug-free workplace and require team members to comply with the MMR Varicella Tdap and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process to perform the essential functions of a job or to enjoy equal benefits and privileges of employment due to a disability pregnancy or sincerely held religious belief.
Corewell Health grants equal employment opportunity to all qualified persons without regard to race color national origin sex disability age religion genetic information marital status height weight gender pregnancy sexual orientation gender identity or expression veteran status or any other legally protected category.
An interconnected collaborative culture where all are encouraged to bring their whole selves to work is vital to the health of our organization. As a health system we advocate for equity as we care for our patients our communities and each other. From workshops that develop cultural intelligence to our inclusion resource groups for people to find community and empowerment at work we are dedicated to ongoing resources that advance our values of diversity equity and inclusion in all that we do. We invite those that share in our commitment to join our team.
You may request assistance in completing the application process by calling 616.486.7447.
Required Experience:
Manager
About Company
Corewell Health is committed to granting equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status
