Group Manager – Dealer Operations and Infrastructure, GM Energy

Job Description

The Role

The Group Manager Dealer Operations & Infrastructure GM Energy leads the program operations and analytics engine that supports GM Energys dealer channel. This role turns commercial strategy into processes tools reporting and data insights that show what is working where to pivot and how to reach the 24% GM Energy penetration target in chargers and adapters.

You will own the dealer analytics stack build scalable program operations (ACO residualization used EV attach GM Energy in EBE/SFE/D2E/Pinnacle) oversee service and special programs and run commercial test programs that inform future offers and investments. You will partner closely with Retail Planning the Group Manager Dealer Sales and RSM team Accessory Distributor Installers (ADIs) Brands (Chevrolet Buick GMC Cadillac) Delivery/Customer Success and Finance to ensure the dealer channel has clear insight and simple repeatable ways to execute.

What Youll Do

Analytics Data and Insights

• Own GM Energys dealer analytics stack for the dealer channel including:

  • Penetration (chargers/adapters) versus the 24% target.

  • ACO versus LPO mix and trends.

  • Used EV / CPO GM Energy attach.

  • GM Energy metrics within EBE/SFE/D2E/Pinnacle.

• Build and maintain weekly/monthly dashboards and scorecards (national brand region dealer segment).

• Track program engagement and impact (for example content usage training completion adoption of offers).

• Produce concise data insights and stories that show what is working what is not which dealer segments respond best and where to double-down or pivot programs.

Commercial Test Programs and Pilots

• Design and run commercial test programs and pilots (for example offers incentives training targeting) to improve penetration revenue and profitability.

• Define test design success metrics and measurement plans in partnership with Retail Planning Dealer Sales Brands ADIs and Finance.

• Analyze test results and translate them into clear recommendations on which programs to scale refine or sunset.

• Build simple repeatable templates so future commercial tests can be launched and evaluated quickly.

Program Operations and Tools

• Turn Retail Plannings strategy into repeatable operations by developing and maintaining SOPs process maps and job aids for:

• ACO residualization and LPO/ACO flows.

• Used EV / CPO attach processes.

• GM Energy integration into EBE/SFE/D2E/Pinnacle and other dealer systems.

• Ensure systems codes fields and reports reflect program design and can be executed by dealers and field teams.

• Maintain a GM Energy dealer toolkit (how-to guides quick-start references standard dealer communications).

• Partner with IT Sales Ops Brand Ops and ADIs to test and deploy process and system changes that support GM Energy programs and dealer execution.

Training Impact Analytics and Field Enablement

• Partner with Retail Planning (training content and strategy) and Dealer Sales (field delivery) to:

  • Measure correlation between training and performance (for example trained versus untrained dealers on penetration ACO and used attach).

  • Provide coverage and impact views by brand region dealer and role.

• Use these insights to recommend where to focus future training and enablement.

• Co-create simple reports and tools that RSMs and ADIs can use with dealers to guide focus and follow-up actions.

Service Infrastructure and Special Programs (EPP VIP Board)

• Oversee service and infrastructure governance at a program level including vendor SLAs uptime dashboards and recurring or systemic issues at dealer sites.

• Own program operations and analytics for EPP and VIP Board programs (participation performance and insights).

• Surface systemic service and infrastructure issues that impact sales and penetration; partner with Delivery/Customer Success ADIs and Retail Planning on long-term ownership and remediation.

• Clarify and maintain the separation between commercial objectives and post-sale infrastructure support with this role retaining program-level governance and insights as work migrates to Delivery/Customer Success over time.

Cross-Functional Partnership and Leadership

• Work closely with Retail Planning to provide data that informs strategy offers incentives targeting and the design of new commercial test programs.

• Partner with Dealer Sales (Group Manager Dealer Sales and RSM team) to deliver dealer and regional views that guide focus and field action.

• Collaborate with ADIs to ensure accessory and charger availability installation readiness and dealer feedback are incorporated into program design and continuous improvement.

• Collaborate with Brands (Chevrolet Buick GMC Cadillac) Finance IT and Delivery/Customer Success to ensure GM Energy dealer operations are aligned scalable and well-governed.

• Lead and develop a team of analysts and operations specialists setting priorities coaching on data and process excellence and ensuring high-quality output.

Your Skills & Abilities (Required Qualifications)

• Bachelors degree in business Analytics Economics Engineering Supply Chain or related field.

• 8 years of experience in automotive dealer operations retail operations sales operations or related fields.

• 3 years of people leadership experience leading teams in operations program management or field/dealer support.

• Demonstrated ability to drive operational readiness and process excellence across a distributed network (for example dealers franchises retail locations).

• Proven experience managing complex cross-functional initiatives involving multiple stakeholders timelines and dependencies.

• Strong data literacy and experience using analytics dashboards and KPIs to inform decisions and measure impact.

• Excellent communication and stakeholder management skills with the ability to influence at multiple levels of the organization.

• Ability to travel periodically (e.g. to dealers field events pilots and key program reviews) as business needs require.

What Will Give You a Competitive Edge

• Experience with EVs EV charging energy products or home energy ecosystems.

• Prior experience working directly with dealer networks ADIs field teams or franchise partners.

• Background in change management and large-scale rollout of new processes tools or infrastructure.

• Familiarity with Accessories and Parts distribution within the GM dealer space.

• Familiarity with GM systems dealer portals or platforms used by energy/utility partners.

• Advanced degree (e.g. MBA) or equivalent experience in a highly matrixed global organization.

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