A place to drive change

Location: Peterborough Hybrid

Salary: 39795 per annum

Permanent 35 hours per week Monday Friday 9am to 5pm.

Were on a journey of transformation. Were finding new ways to achieve our purpose of providing families with affordable sustainable and safe homes. Were innovating for our customers and to create a thriving workspace that supports everyone.

Were a team of passionate dedicated people working to drive change for the better. Were building something special here and we want driven creative people to join us.

If youre looking for a career where you can be part of change share your ideas and help us transform theres never been a more exciting time to join us and shape our future.

About the role

AtAccent our customers are at the heart of everything we do. Were looking for a Business Insights Specialist to ensure their voices are heard understood and turned into meaningful action.

In this varied and impactful role youll analyse customer data to drive service improvement across the organisation. Working closely with the Customer Insights Manager and key stakeholders youll manage and evaluate multichannel feedback including transactional and TSM perception surveys and produce clear actionable insight that informs decisions at every level.

Youll take a wholejourney view of the customer experience identifying whats working well where the pain points are and how services can be improved for both customers and assets. Through regular insight reporting bespoke research and ad hoc analysis youll help service leads managers and directors understand the customer voice and turn insight into real change.

This is a great opportunity to shape services work with large datasets and make a genuine difference in a national organisation that values fairness inclusion and customer focus.

To view/download the job description please click here.

Business Insights Specialist Salary

The spot salary for this post is 39795 per annum for applicants who fully meet the requirements of the post. If youre still developing some of the skills or experience you can start at a salary 5% or 10% below the spot rate with clear support and progression opportunities to reach the full amount.

About you

The successful applicant will be subject to preemployment checks such as DBS and social media screening before an offer is confirmed.

Business Insights Specialist Interviews

We want your candidate experience to reflect who we are - a place to grow a place to thrive a place to be you.

Stage 1: A Place to Connect
A call with the hiring manager. Youll learn more about the role and team and well get to know you your experience goals and what you bring.
Planned date: 22nd May via Teams.

Stage 2: A Place to Show Your Strengths
A role related assessment and behavioural and scenario-based interview focused on how you apply your knowledge to real-life situations.
Planned date: 2nd June at our Peterborough office.

We aim to make the process clear supportive and genuinely valuable a place where you feel informed and confident at every step.

A place to build a future

Weve got big ambitions and were looking for people who want to grow with us. Here youll have the chance to learn new skills shape your career and thrive in a collaborative environment where your ideas matter.

And because we believe great work deserves great rewards heres what you can look forward to:
Generous time off 28 days holiday plus bank holidays an extra day for your birthday and the option to buy more.
Health & wellbeing support Cash health plan Health MOTs online GP access gym discounts and a dedicated volunteering day for a cause you care about.
Financial perks Car leasing options salary sacrifice schemes and exclusive discounts through our benefits platform to help your money go further.
Future-focused benefits Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice plus life assurance at three times your salary for peace of mind.
Family-friendly policies Enhanced parental leave flexible working options and support for work-life balance.
Career development From Stepping into Management and Management Essentials training to our Leadership Academy apprenticeships and more well help you grow and succeed.

This is more than a job its a place where you can make an impact feel valued and be rewarded for what you do.

Were Committed to Inclusion

We believe diversity makes us stronger and were committed to creating a place where everyone feels valued respected and able to thrive.

Our recruitment process is designed to be accessible and inclusive and if you need any reasonable adjustments at any stage just let us know well make it happen.

Because this isnt just a workplace its a place to belong.

Please dont delay in submitting your application. Where roles are urgent or we receive a high volume of applications we may interview and conclude the process prior to any closing date indicated.

If you have any queries about the role please email:

Please note candidates must have current eligibility to live and work in the UK Accent do not currently hold a sponsorship license.

If youre looking for a place you can make a positive difference to society to our organisation and to your future apply now.

Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.