Module Development Specialist

The Module Development Specialist is responsible for leading the design enhancement and governance of learning modules used across the Resourcing Development and Engagement training lifecycleincluding onboarding postonboarding leadership development product training and digital learning pathways.

The role ensures that all static and digital modules remain current accurate aligned and compliant with updates from Operations Products Compliance Bank partners and other business units. This position also provides oversight and technical direction to the Digital Learning Team to ensure high-quality digital content that meets learning product and business requirements.

This position requires advanced expertise independent judgment cross-functional collaboration and ownership of end-to-end module lifecycle management.

Position Responsibilities:

Module Development & Enhancement (Static and Digital)

• Lead the design review enhancement and maintenance of all existing Resourcing Development and Engagement modules.

• Develop new modules for training programs (Bancassurance Sales Training Advanced Financial Sales Associate Leadership Investments etc.) as needed.

• Translate complex topics (e.g. operations processes product updates investment concepts compliance requirements) into clear accessible learner-friendly content.

• Ensure all modules adhere to Manulife branding standards guidelines and learning methodologies.

Module Alignment with Business Updates

• Serve as the primary liaison for module accuracy when updates occur in:

  • Operations and New Business processes

  • Product updates launches and changes

  • Agency or Bancassurance workflows

  • Bank partner requirements

  • Licensing Compliance and regulatory changes

• Maintain a central version control system ensuring modules are updated archived and deployed correctly.

• Conduct impact assessments whenever business changes arise and proactively identify modules requiring updates.

Digital Learning Oversight

• Provide expert review and guidance to the Digital Learning Team as they convert static modules into digital formats (videos animations e-learning simulations micro-learning).

• Review digital learning prototypes storyboards scripts and final outputs to ensure accuracy and alignment.

• Recommend instructional design improvements and ensure digital content supports Resourcing Development and Engagements learning strategy.

Quality Control & Governance

• Establish and maintain a standardized Module Quality Framework that governs structure learning design tone branding and accuracy.

• Conduct periodic audits of all modules and digital learning content to ensure compliance.

• Manage feedback cycles from trainers Financial Sales Associates leaders and business partners to improve module quality.

Cross-functional Coordination & Collaboration

• Work closely with:

  • Training Team to understand training gaps and future requirements

  • Product Operations Compliance for content accuracy

  • Bancassurance (Bank partners) for bank-specific alignment

  • Digital Learning for digital content creation and enhancements

  • Lead content alignment discussions and ensure stakeholder feedback is incorporated into final materials.

Learning Experience Innovation

• Evaluate and recommend new tools platforms and methods for effective module creation (e-learning tools video editing graphic design learning experience platforms).

• Introduce modern learning design techniques (interactive learning microlearning knowledge checks scenario-based design).

• Support the creation of learning pathways that integrate static modules digital components assessments and field application.

Training Support (as needed)

• Provide trainer support by ensuring modules are ready updated and deployment-ready for facilitators.

• Conduct knowledge transfer sessions with trainers and digital designers to ensure proper understanding of the materials.

Required Qualifications:

• At least 5 years of experience in:

  • Insurance training

  • Module development

  • Instructional design

  • Digital learning production or coordination

• Experience with learning systems digital platforms and content creation tools.

• Strong collaboration and stakeholder management skills.

Preferred Qualifications:

• Bachelors Degree preferred (Education Business Communications or related fields).

• Familiarity with Manulife China Bank Life Assurance Corporation products systems and operations is a strong advantage.

• Deep knowledge of insurance products operations and field practices.

• Strong instructional design module writing and curriculum development expertise.

• Proficiency in digital learning tools (e-learning authoring tools LMS video editing animation tools).

• Excellent comprehension of regulatory compliance and product update cycles.

When you join our team:

• Well empower you to learn and grow the career you want.

• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team well support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .