UX Researcher- Senior Associate- JP Morgan Personal Investing

J.P. Morgan Personal Investing is the UKs largest truly digital wealth manager offering clarity and transparency to both seasoned and first-time investors as theyseekto achieve their financial goals. J.P. Morgan Personal Investing now manages over9bnon behalf of over 250000 clients who have sought the powerful combination of an easy-to-use adaptable investment service and market-leading human advice. J.P. Morgan Personal Investing offers investments and digital wealth management services direct to consumers.

Job Summary:

The mission of the Research Team and J.P. Morgan Personal Investing is to make our organization relentlesslycustomercentric. If wedontchampion the customer decisions get made in the dark: we give customers a seat at the table so our strategy design and delivery reflect real needs.

The research we conduct with our clients and the wider market is key to our success pastpresentand the team and are now looking for another experienced researcher to join our team.

As we pursue international expansion we are particularly interestedin candidateswho speak German or Spanish and/or have experience in the German or Spanish investment industry though this is notrequired.

In this role you will be working alongside designers product content marketers commercialteamsand engineers committed to creating customer-led products and services. You will play a critical role in creating useful straightforward and empowering products for our clients. You will work with stakeholders acrossdifferent functionsand have an impact at all stagesofproductdevelopment frominitialstrategic scoping of the market through to design and delivery. You will explore user behaviours needs and motivations by conducting primary research such as interviews surveys diary studies participatory workshops and usability testing as well as helping to develop rich understandings of clientbehaviourand feedback. This role will beprimarilyfocused on the J.P. Morgan Personal Investing business in the UK. This covers a variety of different investment products and services.

Responsibilities include:

• Work with Design Product and other Researchers to prioritise research opportunities in a fast-paced rapidly changing environment.
• Lead and advise on research plans overall user researchstrategyand methods.
• Manage and conduct generative and evaluative research.
• Conduct independent research on multiple aspects of products and experiences.
• Refine our definition and understanding of the target audience for products services & features.
• Understand and incorporate complex technical and business requirements into research projects.
• Advocate and provide guidance on how to use customer insights and data to inform decisions.
• Present and communicate user research and recommendations to the larger organisation.
• Support and develop best practices researchmethodologiesand frameworks to drive efficiency across the organisation.
• Be an advocate for the customer and foster a shared understanding of a customer first approach in the organisation.
  
  

Required qualifications capabilities and skills

• Desire to be part of a fast-paced and intellectually curious research team who are working to scale up the UKs largest digital wealth manager.
• Experienced with a range of exploratory and evaluative research methods ideally in product and/or service development.
• Experience in carefully considering working procedures and defining best practice.
• Passion for championing the customer in the development of a carefully crafted investment experience.
• Strong critical-thinking and problem-solving skills as well as comfort working through ambiguity in situations where there is no single correct approach.
• Strong communicationand interpersonal skills with a developing capacity to convince and persuade high-level stakeholders.
• Ability to bring research insights to life for a range of stakeholders who value different approaches.
• Develop and sustain effective and cooperative working relationships with peers managers and other internal or external stakeholders.
• Bachelors degree in HCI Human Factors Cognitive Psychology Sociology Anthropology or related field or equivalent professional experience.
• It would be desirableto speakGerman or Spanish given our international expansion ambitions.
• Experience working in the German or Spanish investing industryis a plus
• Experience in Financial Services Banking or Investment is preferred but notrequired but you will need to immerse yourself in this world with passion and curiosity.
  
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