Lead Researcher

Were looking for a Lead Researcher to support Wise Business in London. Youll be part of Wises global mission to build an open and fair financial system especially for our Business customers.

At Wise weve got a clear mission - money without borders. Built by and for people who live global lives. Were at a genuinely exciting time. Building more transparent and convenient ways to get paid has never been more important in achieving our mission.
 

Your mission:

Your mission is to understand how businesses get paid the problems they face and how to create a convenient instant and low-cost experience to get paid into Wise. Youll work on everything from exploring new market opportunities to ensuring flows fit seamlessly into how businesses operate.

Youll join a thriving research community of 20 researchers in London and work within the evolving the Acquiring domain which currently covers Payment Links Invoices QuickPay card payments and e-commerce. Youll be the first researcher to join the squad but you may end up leading other researchers in the same problem space in the future.

As a Lead Researcher youre evolving as a leader. Youll contribute by:

• Setting priorities and direction - youll proactively set priorities for yourself and others understanding how they ladder to squad and business goals

• Elevating craft and capabilities - youll lead by example and actively develop the research thinking and technical capabilities of individuals the team and the squad

• Articulating strategy - youll effectively communicate research strategy to the team and key stakeholders positively influencing the focus and priorities of the Acquiring squad

• Demonstrating impact through people - youll mentor and guide team members ensuring their growth and improved performance creates downstream impact

• Leading with guts - youll set clear goals and direction for others course-correcting when necessary and champion quality the user and a human-centred approach

This role will give you the opportunity to:

• Lead a team manage and develop researchers while driving direction and impact on how businesses get paid

• Shape strategy influence squad priorities articulating the now next and future of the Acquiring experience

• Grow as a leader develop your leadership capabilities in people management stakeholder influence and strategic thinking at an inflection point (team splits new payment methods API/e-commerce launches)

• Be part of our mission to make money without borders the new normal

A bit about you

• You have deep experience with both generative and evaluative research; exceptional problem-solving and holistic research thinking

• You have experience leading mixed-method studies strong understanding of qualitative and quantitative methods including ethnography usability surveys and card-sorting

• Youre able to guide teams on actioning insights and work closely with designers to ideate based on findings

• Youre a skilled negotiator capable of influencing teams squads and senior leaders to champion user-centerd approaches

• You have top-notch presentation and storytelling skills especially when sharing impactful insights

You also have

• Experience managing and developing researchers with examples of elevating team capabilities and performance

• Proven ability to set clear goals and priorities for others that ladder to business objectives

• Skilled at influencing senior leaders and negotiating across teams and squads

• Track record of championing research quality user advocacy and human-centred design at the organisational level

Strategic Impact:

• Able to articulate research strategy and positively influence squad focus and priorities

• Deep understanding of how research connects to team squad and business goals

• Examples of mentoring others to create downstream impact through their growth

And as a heads up this role probably isnt for you if:

• Your experience is primarily market research and/or academia

• You dont have demonstrable experience leading UX research within the tech/product industry

• You havent managed or mentored researchers before

Additional Information :

For everyone everywhere. Were people building money without borders  without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.

Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what its like to work at Wise visit .

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Remote Work :

No

Employment Type :

Full-time