Supervisor Operations Management

Professional/Technical

Overall Summary

Supervises support or entry level employees. Communicates with parties inside and outside of own team to explain and interpret policies practices and procedures. Adjusts basic procedures and processes. Plans and establishes operational objectives for a team with some impact on department results. Understands basic supervisory approaches and has practical knowledge of job area.

Nature of Supervision

Supervises individual(s) typically consisting of support level em ployees. Provides day-to-day work direction for direct report(s) focuses on maintaining steady workflow and productivity and resolving operational decisions. Provides input on hiring firing promotion performance and/or compensation decisions for direct report(s). Reports to Senior Supervisor or higher.

Communication & Influence

Communicates with parties within and outside of own team which may include customers or vendors. Explains and interprets policies practices and procedures of the area of responsibility to others within the organization.

Innovation & Complexity

Work consists of making basic adjustments in procedures and processes to solve problems. Identifies defines and addresses general problems that are typically within the immediate job area or team. Problems are generally solved through drawing from prior experiences or standard procedures and basis analysis.

Organization Impact

Plans and establishes operational objectives for a team within a clearly defined job area. Delivers operational results that have some impact on the achievement of departmental results. Assigns tasks to a team to achieve operational targets service standards etc. Does not have budget or Profit & Loss (P&L) accountability but may manage day-to-day elements of the budget (e.g. overtime for staff).

Understands basic supervisory approaches such as work scheduling prioritizing and process execution. Typically requires practical knowledge of technical or operational practices within assigned discipline. Bachelors degree and a minimum of 2 years of prior related lieu of a degree minimum of 6 years of prior related experience.