ServiceNow Developer Administrator W2
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Job Location:
Cincinnati, OH - USA
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
- Applicants must be local (hybrid role).
Job Summary:
- Provide administration support and development for the ServiceNow platform in a fast-paced Agile environment.
- Collaborate with cross-functional teams to deliver solutions across multiple ServiceNow applications.
- Perform daily weekly and monthly system monitoring to ensure the integrity and availability of FedRamp ServiceNow instances.
- Manage and resolve production support issues including troubleshooting and issue resolution.
- Configure provision install and maintain ServiceNow platform instances.
- Support ServiceNow upgrades patching and enhancements by working with platform and delivery teams.
- Assist with report and dashboard configuration and ongoing maintenance.
- Participate in code reviews and discussions of new developments with team members.
- Administer both production and non-production ServiceNow instances.
- Monitor and manage support cases in collaboration with operations teams.
- Document administrative processes and solutions to issues.
- Work directly with business stakeholders to gather requirements and participate in Agile ceremonies such as daily scrum meetings.
Required Experience & Skills:
- Minimum 5 years experience in ServiceNow Platform Administration.
- At least 3 years experience with Incident Problem Change Management Knowledge Service Catalog and ITOM/CMDB applications.
- Strong system administration and JavaScript skills.
- Proven ability to troubleshoot and resolve complex technical and performance-related issues.
- Experience working within Agile methodologies.
- Current ServiceNow System Administrator (CSA) certification (must be verifiable).
Preferred Qualifications:
- ServiceNow Certified Implementation Specialist (CIS) for SPM and/or APM.
- ServiceNow Certified Application Developer.
- ITIL v3 or ITIL v4 certification.
- Provide administration support and development for the ServiceNow platform in a fast-paced Agile environment.
- Collaborate with cross-functional teams to deliver solutions across multiple ServiceNow applications.
- Perform daily weekly and monthly system monitoring to ensure the integrity and availability of FedRamp ServiceNow instances.
- Manage and resolve production support issues including troubleshooting and issue resolution.
- Configure provision install and maintain ServiceNow platform instances.
- Support ServiceNow upgrades patching and enhancements by working with platform and delivery teams.
- Assist with report and dashboard configuration and ongoing maintenance.
- Participate in code reviews and discussions of new developments with team members.
- Administer both production and non-production ServiceNow instances.
- Monitor and manage support cases in collaboration with operations teams.
- Document administrative processes and solutions to issues.
- Work directly with business stakeholders to gather requirements and participate in Agile ceremonies such as daily scrum meetings.
Required Experience & Skills:
- Minimum 5 years experience in ServiceNow Platform Administration.
- At least 3 years experience with Incident Problem Change Management Knowledge Service Catalog and ITOM/CMDB applications.
- Strong system administration and JavaScript skills.
- Proven ability to troubleshoot and resolve complex technical and performance-related issues.
- Experience working within Agile methodologies.
- Current ServiceNow System Administrator (CSA) certification (must be verifiable).
Preferred Qualifications:
- ServiceNow Certified Implementation Specialist (CIS) for SPM and/or APM.
- ServiceNow Certified Application Developer.
- ITIL v3 or ITIL v4 certification.
